Baylor Scott & White Clinic - Austin Northwest
🩺 Health & Wellness · 9800 N Lake Creek Pkwy #200 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic refused service to a pregnant patient despite an online appointment.
Business reply on Google
We value all feedback and appreciate you taking the time to share these concerns. If you could submit your information to us here, https://bit.ly/ContactUsBSWHealth, we would like to have the appropriate representatives look into these concerns.
Physician made incorrect medical judgments and unprofessional notes regarding patient…
Business reply on Google
Hello, we value all feedback and appreciate you taking the time to share these concerns. If you could submit your information to us here, https://bit.ly/ContactUsBSWHealth, we would like to have the appropriate representatives look into these concerns.
Patient experienced a two hour wait due to doctor unavailability
Business reply on Google
We value all feedback and appreciate you taking the time to share these concerns. If you could submit your information to us here, https://bit.ly/ContactUsBSWHealth, we would like to have the appropriate representatives look into these concerns.
The clinic charges excessively high prices for routine blood tests.
Business reply on Google
Hi Matt, we take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWHealth, we would like to have a representative look into this further.
patient charged extra for asking questions during an annual check-up
Business reply on Google
Hi Chelsey, we take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into this further.
Staff member was unprofessional and disclosed confidential information during checkout.
Business reply on Google
Hi Dianabel, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Clinic denied scheduled vaccination due to missing external medical records.
Business reply on Google
We take the feedback of our patients and their family members seriously and would like the chance to learn more about these concerns, Manohari. If you're interested in speaking with a representative, please submit your information to us here, https://bit.ly/ContactUsBSWH.
Provider displayed unprofessional behavior and lacked clinical competence.
Business reply on Google
Hi Shiny, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Patient charged an unexpected facility fee for a doctor visit.
Business reply on Google
Hi Jared, we take patient feedback seriously and would like the chance to learn more about these concerns. If you're interested in speaking with a representative, please submit your information to us here, https://bit.ly/ContactUsBSWH.
clinic staff repeatedly scheduled lab appointments that were unavailable
Business reply on Google
Hi Yana, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Receptionist and medical staff were rude and dismissive of patient concerns.
Business reply on Google
We take the feedback of our patients and their family members seriously and would like the chance to learn more about these concerns, Nithin. If you could submit your information here, https://bit.ly/ContactUsBSWH, we’d like to have a representative reach out to you directly.
delays in medication refills and insurance documentation caused financial loss
Business reply on Google
Hi Brigitte, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
unexpected recurring monthly bills despite prior written agreement
Business reply on Google
Hi DNR, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Clinic staff failed to return urgent calls regarding medical condition.
Business reply on Google
We take the feedback of our patients seriously and would like the chance to learn more about these concerns, Priya. If you're interested in speaking with a representative, please submit your information to us here, https://bit.ly/ContactUsBSWH.
clinic failed to coordinate medication prescription and pharmacy transfer
Business reply on Google
Hi Nhu, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Poor communication, inefficient scheduling, and excessive billing for unnecessary…
Business reply on Google
Hi Elissa, we have responded to your other review and would like to learn more. Please share more information with us via https://bit.ly/ContactUsBSWH and we can ask a representative to look into your concerns.
Staff members displayed unprofessional behavior and poor customer service.
Business reply on Google
We take the feedback of our patients seriously and would like the chance to learn more about these concerns, C.. If you're interested in speaking with a clinic representative, please submit your information to us here, https://bit.ly/ContactUsBSWH.
Front desk staff are unhelpful and display a poor attitude.
Business reply on Google
Hi Ariel, we do take your feedback seriously and would like to learn more. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we would like to have a representative look into these concerns.
Clinic failed to provide prescription and refused to resolve billing issues
Business reply on Google
Todd, we value all feedback and appreciate you taking the time to share. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we can ask a clinic representative to reach out to you directly.
Patient charged for unauthorized procedure and unexpected high fees
Business reply on Google
Ernie, we value all feedback and appreciate you taking the time to share. If you could submit your information to us here, https://bit.ly/ContactUsBSWH, we can ask a clinic representative to reach out to you directly.