Berger Allied Moving & Storage

Business reply on Google

Hi AG, Thank you for taking the time to share your feedback. We apologize for the frustrations and disappointment you experienced throughout your move. This is not the level of service we strive to provide. We take your concerns very seriously and we are actively reviewing and addressing all of the issues outlined in your review. Our team is working internally to understand what occurred and to ensure appropriate follow-up and resolution as quickly as possible. We also appreciate you recognizing the efforts of the assisting crew. Your feedback helps us identify both what needs improvement and what is working well. We are committed to learning from this experience and improving our processes moving forward.

Business reply on Google

Hello Tania, Thank you for taking the time to share your experience. We’re very sorry to hear about the concerns you faced throughout your move. That’s not the level of service we aim to provide, especially during something as important as a relocation. We'd really like the chance to review this situation in detail and understand exactly what happened. To do that, we’ll need to speak with you directly. When you have a moment, please reach out to our team at [email protected] so we can look into your move and work toward a resolution. We appreciate you bringing this to our attention and hope to connect with you soon.

Business reply on Google

Hello Call Family, We’re truly sorry to hear how upsetting this experience has been for you. We understand the loss of high-value items like these is frustrating, and we apologize that the outcome of the claims process didn’t meet your expectations. Our team has reviewed the details of your move thoroughly. Because your shipment was packed by the owner, our crews were not aware of the contents of each box. At delivery, no missing items or boxes were noted, and the High Value Inventory form was not completed. Unfortunately, without documentation indicating items were missing at the time of delivery, we’re unable to assume liability. We understand this isn’t the resolution you were hoping for and appreciate you taking the time to share your experience. We are open to more conversation if you'd like to reach out to us at [email protected]

Business reply on Google

Hello Rachel, Thank you for taking the time to share your experience. We're very sorry to hear about the missing and damaged items during your move—especially those essential for your little ones. We understand how frustrating and inconvenient this must have been for your family. While some damages may fall below the deductible, that doesn't make the experience any less disappointing. We regret falling short of your expectations and want you to know that your feedback has been shared with our team for review and accountability. If there's anything we can do to assist you further, or if you'd like to provide additional details, please don't hesitate to reach out to our team at [email protected]. Thank you again for the opportunity to handle your move. We value your feedback and will continue working to improve our service.

Business reply on Google

Matthew, thank you for sharing your experience with us. We're glad to hear that the communication and the movers were up to your expectations, but we truly apologize for the inconvenience and stress caused by the shuttle fee. Your feedback about the preparation issues is important, and we understand how frustrating it can be to face unexpected complications during a move. Please feel free to reach out to us via text or call for any further assistance or to discuss your concerns in more detail.

Business reply on Google

Hello Payal, We are truly sorry that we couldn't help you with your quick request to relocation your household goods. We have committed assets to others who have reserved their moves prior to the survey date. Unfortunately, our capacity changes daily and we book up similar to the airline industry. Again, we truly apologize that we couldn't help and wish you nothing but the best of luck.

Business reply on Google

Hello William, Thank you for taking the time to let us know how your recent move went with our company. We are pleased to hear that your shipment arrived ahead of schedule and that you had a good experience with your moving consultant and the Ohio crew. They worked very hard to make sure your belongings arrived safely to your destination. However, we truly apologize for the issues you have mentioned. Our goal is to always make sure that our customers are completely satisfied and it seems as though we have missed the mark. We are sorry for the frustration you experienced while moving items from your storage to the truck. We are very transparent when it comes to our moving services and policies. Unfortunately, it seems as though there was a miscommunication. During your in-home estimate the moving consultant explained the option of you bringing your storage items to your home in advance of your scheduled pickup. Unfortunately the task of bringing the items from storage to the truck the day of the move was never discussed, which explains the delays and extra expenses. We would like to apologize for the lack of availability in regard to used boxes. During the busy summer months it is d