Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Geek Squad refused to create a recovery drive for purchased hardware.
Failed refrigerator exchange and repeated missed delivery appointments
Business reply on Google
Hello, Thank you for the review. We understand your concern with not being able to get your exchange. We would like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/SLmwyH), Twitter/X (https://bby.me/9w2q3Y), or Instagram (https://bby.me/8rIKJc). If you can also include, Google Review in your message, 198456
Employee refused to open a previously opened product for inspection.
Business reply on Google
Hello, Thank you for taking the time to share your feedback. We appreciate you bringing this experience to our attention. We understand that being unable to view or handle a product before making a purchase can be frustrating, especially when you're trying to determine whether it meets your needs. We are concerned to hear about your interaction in the PC department and your perception that the service you received was not consistent with the level of professionalism you expected. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/xpGrlv) Twitter/X (https://bby.me/upglOx) Instagram (https://bby.me/bylUjJ) When reaching out, please reference your Google Review 197075.
Manager provided poor service regarding a customer issue.
Business reply on Google
Hello Marcus, Thank you for sharing your review. It's disappointing to hear that your experience with our store and leadership team left you feeling undervalued, especially after 11 years as a loyal customer. A birthday gift purchase should have been a positive experience, and we appreciate you taking the time to let us know how this situation impacted you. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/s4LVpl) - Twitter/X (https://bby.me/3LTUHu) - Instagram (https://bby.me/jNE4Cu) When reaching out, please reference your Google Review 193566.
Employee refused to allow customer to try on Apple watches.
Business reply on Google
Hello, Lea, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. What you've mentioned is quite concerning and we’d like to get this reviewed further for you. First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/jloqJk), X/Twitter (https://bby.me/8t6j1D) or Facebook (https://bby.me/lJHfPi) with the full details of your situation. Also add Google Review 170109. We look forward to hearing from you.
Store released a pre-ordered television to an unauthorized individual.
Business reply on Google
Hello, thank you for leaving us a review. Knowing that your television will be safe at the store until you pick it up is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #150188". Facebook (https://bby.me/kFyCr0) Twitter/X (https://bby.me/SF72Er) Instagram (https://bby.me/C2BJfF)
Customer received a used, incorrect ice machine instead of new item.
Business reply on Google
Hello Adaliz, We can see why you’d be upset if you got the wrong colored item. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #141093 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/hlPR7I) • Twitter/X (https://bby.me/BTLAOB) • Instagram (https://bby.me/0gbHri
Aggressive upselling and store policies made the shopping experience annoying.
Business reply on Google
Hi Brandon, Thank you for your review. We always want to make our customer's aware of the best options available. Your feedback is greatly appreciated as it helps us continue to serve you better in the future. To formally document your concerns, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review139197.
The store does not stock the requested screen protector product.
Business reply on Google
Hello, We carry Blue Light screen protectors for most iPhones and Samsung phones in store. Please note that we are glad to help you find any products you are looking for if you would like to reach out to us on any of our social media profiles below with Review 138533. Facebook (https://bby.me/eTOWqC) X (https://bby.me/Lt8eQj) Instagram (https://bby.me/LxFNbL)
Protection plan expired without notification and failed to cover previous purchases
Business reply on Google
Hello, Misrraim, Having coverage for products provides peace of mind for when the unexpected happens. Discovering that your My Best Buy Total lapsed when needing to use it can be frustrating. We'd be happy to go over your account with you. To do so, simply send a private message to one of the links below. When doing so, be sure to mention that you are responding to Google Reveiw 137894 so that we can tie it to your post here. Facebook (https://bby.me/pCk6Xv) Twitter/X (https://bby.me/d290rv) Instagram (https://bby.me/Y0g4tj Buy)
Inconsistent enforcement of purchase limits on trading card products
Business reply on Google
Chris, Taking a family trip to Best Buy for Pokémon cards should be a fun and exciting trip. Hearing that only your wife was able to purchase is indeed frustrating. We can understand how this has made you feel and invite you to send a private message to Facebook (https://bby.me/8J4Dbq), Twitter/X (https://bby.me/vA8smP), or Instagram (https://bby.me/mcTp2G) so that we can assist. When doing so, please mention that you are responding to Google Review 135477.
inability to contact local store staff for customer service
Business reply on Google
Hello, Thank you for the review. We understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 129810
The business failed to complete the installation and stopped communicating.
Business reply on Google
We understand the frustration when an in-home service does not go as expected, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (@BestBuy), Twitter/X (@BestBuySupport), or Instagram (@bestbuy), and mention your Google review, 127686.
Incorrect product recommendations, delivery errors, and aggressive sales tactics.
Business reply on Google
We understand the frustration when your shopping experience does not meet your expectations in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/6c95tv), Twitter/X (https://bby.me/g4k2v0), or Instagram (https://bby.me/tz4t29), and mention your Google review, 88200.
Staff failed to assist customer for thirty minutes.
Business reply on Google
Hello, Thank you for taking the time to leave a review. We understand needing assistance with your new phone purchase and trade-in, but not being able to get that help, isn't a welcome experience. We'd be happy to look into this further with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/uusvk7), Twitter/X (https://bby.me/firy6d), or Instagram (https://bby.me/rysgas), and mention your "Google review #81624" in your message.
Delivery driver failed to deliver order and customer support provided inconsistent…
Business reply on Google
Hi, Kathryn, Thank you for leaving a review. This is far from the experience we want our customers to have when looking for an update on their order. Please send us a private message on social media. We would be happy to take a closer look and assist you on any of the following platforms: Facebook (https://bby.me/e0w4j8), Twitter/X (https://bby.me/i1or4a), or Instagram (https://bby.me/gbqgf5). Please mention the phrase “Google review #81191” when reaching out.
Delivery cancelled without notice and order missing from account
Business reply on Google
Hello. Thank you for sharing your concerns with your order delay and online order not showing on your account. We certainly can understand that his can be a concerning situation. We would be glad to research your order for support if you would like to reach out to us on any of our social media profiles below with Review 77690 for support. Facebook (https://bby.me/rgiw0b), Twitter/X (https://bby.me/ka9th4), Instagram (https://bby.me/1kvbqd)
Staff refused to sell available products and used unprofessional communication.
Business reply on Google
Hello, Christian. We understand the frustration when you had an experience in store that did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/q2q9u2), Twitter/X (https://bby.me/61p3cv), or Instagram (https://bby.me/78ck2g), and mention your Google review, 70822.
staff were unresponsive and unavailable to assist with customer needs
Business reply on Google
Hello there, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us and getting assistance. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/kjt6pb), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 54064. Kindest Regards.
Staff ignored customer and provided misleading information regarding repair services.
Business reply on Google
Jim, This is not the experience we want for customers looking for assistance. It's disappointing to read about your negative experience at the Cedar Park, Texas Best Buy location. Our support teams would be happy to investigate this further. To do so, we ask that you send a private message via Facebook (https://bby.me/6vk7oz), Twitter/X (https://bby.me/7aqzcr), or Instagram (https://bby.me/b65iqi) with the following: -Name -Phone number -Email address -Date and Time this occurred When reaching out be sure to mention that you are responding to "Google Review 19504". Sincerely, ^Tina