Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Open box speaker arrived damaged and missing essential charging components.
Business reply on Google
Hi! Thanks for taking the time to share what you experienced with your open-box purchase. We are sorry to learn that your Sonos speaker arrived damaged and would be happy to help. Please send a private message to: Facebook (https://bby.me/wLN5cV) Twitter/X (https://bby.me/qTfJoe) Instagram (https://bby.me/aFhjjZ Buy) In your message, please reference Google Review 168760
Staff failed to transfer phone number and incorrectly opened new account.
Business reply on Google
Hi, Hearing about your mom's recent experience is upsetting. To further discuss this interaction. Please have your mom reach out on social media link. Facebook (https://bby.me/RyXlMQ) Twitter/X (https://bby.me/AtHHvp) Instagram (https://bby.me/PXgHLU)
Staff member provided poor service and ignored the customer's budget.
Business reply on Google
Hello, Naomi, Thank you for taking the to reach out to us here and share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 138441. Facebook (https://bby.me/ASyKUG) Twitter/X (https://bby.me/0Eewsx) Instagram (https://bby.me/aVNhPN) We look forward to assisting you there.
Employee failed to apply the trade-in offer during the purchase process.
Business reply on Google
Hello, Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one. We get why you would be disappointed by the trade-in promotion not being added. We would like to get some additional information and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 132746 in your message to us. X: https://bby.me/6rxW7c Facebook: https://bby.me/yoBqDX Instagram: https://bby.me/lEMNJ8
Manager exhibited unprofessional behavior and refused to process an order cancellation.
Business reply on Google
Hello , Thanks for reaching out and providing your review. We never want you to feel this way when dealing with one of our associates, we would like to learn more and see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/bt59f8), Twitter/X (https://bby.me/eue7je), or Instagram (https://bby.me/9ob8e7). Please also reference Google Review #127124. Looking forward to hearing from you!
Customer service staff are incapable of providing quality assistance.
Business reply on Google
Hello, Tim, Thank you for your review. It can be really disappointing when you don't feel like you received the level of service you were looking for. If you would like to formally document your experience or are in need of assistance, please send a message on social media. Please include Google Review 114131. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
repeated delivery failures and poor customer service regarding appliance orders
Business reply on Google
Hi, Brandon, Thank you for sharing your review with us. It's so important to have your appliance delivery done properly, and we'd like to follow up to discuss this matter further. Please reach out to us through private message on Facebook (https://bby.me/1711tg), Twitter/X (https://bby.me/hhgfb8), or Instagram (https://bby.me/rq8u0j). Please include "Google review 106620."
Manager provided poor service and unprofessional conduct.
Business reply on Google
Hello, Thank you for the review. We understand your disappointment with your interaction with the manager. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 97288
Repeated delivery failures and order cancellation by the logistics department.
Business reply on Google
Andrew, Thank you for the review. We certainly understand your frustration with your delivery experience. That is certainly not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 83801
Refrigerator delivery was missed without notification and rescheduled without priority.
Business reply on Google
Hello, Humza. We can understand wanting to get your fridge when you expect it. If you are still needing help, please feel free to reach out to us on social media. Be sure to mention your Google review number, 80999, when messaging us. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Store refused to replace a faulty micro SD card after purchase.
Business reply on Google
Hi Gerson, Thank you so much for sharing your review. We understand how challenging it can be when an item doesn't perform as expected. Our goal is always to provide clear product information, and we have dedicated protection plans available to make resolving these issues easier and faster for you. We'd be happy to look into your concerns to see what we can do to help. Feel free to reach out to us on Facebook: (https://bby.me/j0qi55), Instagram: (https://bby.me/vepk2o), or Twitter: (@BestBuySupport). Be sure to mention your Google review 69329.
Store failed to refund lost gift card funds correctly
Business reply on Google
Hello, Sherry. We understand the frustration when something goes wrong with a refund. We'd like to look into this for you. Please reach out to us in a private message on Facebook (https://bby.me/nsinvu), Twitter/X (https://bby.me/zwaqx5), or Instagram (https://bby.me/po8dy8), and mention your Google review, 66613.
Store failed to refund a gift card payment after order cancellation.
Business reply on Google
Hello Estella, Thanks for bringing this to our attention. We can see why you would be concerned about your refund. We would like to see if we can help. Can you connect with one of our representatives? You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #66464 in a private message. Facebook (https://bby.me/q5n3ee) Twitter/X (https://bby.me/amdsfa) Instagram (https://bby.me/82plx6)
Staff refused to assist with phone activation and provided false information.
Business reply on Google
Hello, Dony. We understand the frustration when a phone purchase and activation does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/8so7ih), Twitter/X (https://bby.me/1ztdmt), or Instagram (https://bby.me/gdluu5), and mention your Google review, 63704.
Customer cannot contact the store directly to verify product availability.
Business reply on Google
Hey there, Tom. We can understand wanting to confirm if the Meta glasses are in stock. Please reach out to us on social media so that we can get that information for you. Be sure to reference your review number 58586. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Geek Squad failed to show up for two scheduled installation appointments.
Business reply on Google
Hello, thank you for sharing your experience with us. Clear communication, and on time appointments, are definitely key to a successful TV and audio installation. Can you please reach out to us on Facebook (https://bby.me/c26z12), Twitter/X (https://bby.me/6vfjfx), or Instagram (https://bby.me/onf6jp) with more information about your experience? Please begin your message with "This is regarding my Google Review #57468".
unresolved phone plan switch and device activation delay
Business reply on Google
Hello, Clayton, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when you are needing support. We apprecaite your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #54439" when reaching out on social.
delivery appointment cancelled minutes before the scheduled arrival window
Business reply on Google
Hello, Ian, Thank you for sharing your concerns with your dishwasher order being cancelled the same day. I can understand that having concerns with your delivery not being done correctly can be difficult. Please reach out to us on any of our Social Media Profiles below for support with Review 36107 so that we can review what occurred and what options we may have for you. Facebook (https://bby.me/flomck), Twitter/X (https://bby.me/3surjs), Instagram (https://bby.me/v6py42) Sincerely, ^ Tommy
inefficient product launch management and poor staff handling of customer queues
laptop repair failed multiple times and returned without operating system installed