Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer misled regarding credit approval and subsequent financing charges.
Business reply on Google
Hey there, Jose, We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197741
Item out of stock and delivery date is unknown
Business reply on Google
Hello, Thanks for sharing your feedback with us. We can understand finding that the laptop that you wanted wasn't in stock when you arrived, as expected, and now having an unexpected delay on your order, isn't ideal. We'd be happy to look into this with you further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/jDF3K3), Twitter/X (https://bby.me/YJSTWh), or Instagram (https://bby.me/JHdhOj). Please also mention your "Google review #194594" in your message.
Customer service representative refused to provide information without personal data…
Business reply on Google
Thank you for sharing this experience with us, Michelle. Customers are unable to call a store directly. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further. Please send us more details through our social media channels on Instagram (https://bby.me/Eb8CzW), X/Twitter (https://bby.me/2BDZiS) or Facebook (https://bby.me/msVnM8). Please send us a message with the full details of what took place. Also add Google Review 190668. We look forward to hearing from you.
curbside pickup order was not brought to the customer's vehicle
Business reply on Google
Hello, Nadia, Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 175959. Facebook (https://bby.me/3cGSR1) Twitter/X (https://bby.me/45R01U) Instagram (https://bby.me/lokFF3) We look forward to assisting you there.
customer unable to contact store management regarding a large order
Business reply on Google
Hey there, We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/DIyrsS), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##157459"
Long wait times due to staff errors and malfunctioning payment systems.
Business reply on Google
Hi there, Kadircan, Thanks for taking the time to leave a review. I can certainly understand expecting a seamless transaction process when interacting with our employees. This is far from the feedback that we strive to hear. If you require support, please send us a private message via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #152010” when reaching out on social media.
Customer misled by staff regarding warranty coverage for physical damage.
Business reply on Google
Hello, Lyndsi, We understand that having concerns with the Best Buy Protection Plan that you purchased for your television that was damaged in a move can be difficult. Our Best Buy Protection plans can cover accidents on some devices like phones, computers, and small devices. The Best Buy Protection available for televisions wouldn't cover accidents, although they would cover normal wear and tear, manufacturer defects, or power surges going above and beyond the manufacturer's warranty. If you would like to chat with us about your concerns with what you advised us you were told in store we would be glad to look into your experience. Please reach out to us on any of our social media profiles below with Review 146837. Facebook (https://bby.me/1Ii7Y6) X (https://bby.me/piQXmY) Instagram (https://bby.me/rqxKDQ)
employees were unavailable to assist customers in the store
Business reply on Google
Thank you for sharing your feedback with us, Elliot. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and addressed further for you. Please message us through our social media channels on Instagram (https://bby.me/n0TEdK), X/Twitter (https://bby.me/gRCCTK) or Facebook (https://www. https://bby.me/ItYyMm) with the full details of your experience. Also add Google Review 144775. We look forward to hearing from you.
Repeated delivery failures and incomplete refrigerator installation services.
Business reply on Google
Hello, thank you for leaving us a review. Getting your refrigerator installed during the first appointment is definitely the goal. Can you please reach out to us on Facebook (https://bby.me/vMTXZ3), Twitter/X (https://bby.me/h9W3Y6), or Instagram (https://bby.me/xFpRfA) with more information about your experience? Please begin your message with "This is regarding my Google Review #139409".
Automated phone system is broken and prevents reaching human support.
staff failed to provide assistance to a customer in the store
Business reply on Google
Hello, Mary, Thank you for sharing your recent experience in store. We understand how important excellent customer service can be, and we would be happy to take a closer look into this to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 134756. Facebook (https://bby.me/HA5f0G) Twitter/X (https://bby.me/OeYRF9) Instagram (https://bby.me/w4kcAs) We look forward to assisting you there.
Inaccurate product specifications and ineffective technical support provided by staff.
Business reply on Google
Hello, Jim. Thanks for taking the time to provide us your review. Purchasing something and realizing it does not match the description can certainly feel frustrating. We strive to provide our customers the best experience and support possible. Feeling like you were not treated with respect is upsetting to hear. We would like the opportunity to address this and ensure it is documented. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/pBKJfi) - Twitter/X (https://bby.me/zLTvCW) - Instagram (https://bby.me/DdyQ7r) When reaching out, please reference your Google Review 133146.
Automated phone system prevents customers from reaching staff.
Business reply on Google
Hello, Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter: @BestBuySupport Please mention "Google Review, Conversation #122717" when contacting us on social media.
customer unable to reach knowledgeable staff regarding a large purchase
Inaccurate online inventory information caused wasted trips to the store.
Business reply on Google
Hello. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen. We would be glad to get this documented and help assist in any way that we can. Feel free to reach out to us on Facebook (https://bby.me/8ojwbc), Twitter/X (https://bby.me/hdasx2), or Instagram (https://bby.me/4e7v7a) with Google Review number 103833 and an agent will be glad to help. Thanks.
Poor scheduling, lack of signage, and difficulty obtaining a full refund.
Business reply on Google
Hello, It is extremely frustrating to reschedule several appointments and then be told to reschedule due to being 6 mins late trying to find the installation door. Please mention review #100383 when reaching out on social media links. Facebook (https://bby.me/oigu8o) Twitter/X (https://bby.me/j827ep) Instagram (https://bby.me/vpvw5c)
Store refused to exchange an expensive item within the return window.
Business reply on Google
Hi, Feel free to connect on social media link to discuss this recent experience. Mention review #97684 when discussing that interaction. Facebook (https://bby.me/8ahntw) Twitter/X (https://bby.me/lmt0iv) Instagram (https://bby.me/3ko94o)
Store manager was disrespectful and demeaning during a return process.
Business reply on Google
Good Afternoon, We fully understand how you are feeling after not getting the assistance you needed when you were checking out in store. We would love to connect with you and review this situation in depth. Please start by sending us a private message on social media with your Google review case ID, and rest assured that we will be connecting you with a specialist to assist you: #88289. - Facebook (https://bby.me/dhnroe) - Twitter/X (https://bby.me/i054x1) - Instagram (https://bby.me/uczmup)
Poor customer service experience at the Dublin Ohio store location.
Business reply on Google
Thank you for taking the time to share your experience during your visit, Chananna. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you. In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/tsbdza), X/Twitter (https://bby.me/u5506o), or Facebook (https://bby.me/rngmq5). Please send a message with the full details of your situation. Also add Google Review 88036. We look forward to hearing from you.
The store provides poor customer service compared to online competitors.
Business reply on Google
Thank you for taking the time to share your experience during your visit to one of our stores, Nic. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you. In order to assist you, please send us all the details through our social media channels on X/Twitter (https://bby.me/1ikwex), Instagram (https://bby.me/m3rbu0), or Facebook (https://bby.me/dnskqb). Please send a message with the full details of your situation. Also add Google Review 88037. We look forward to hearing from you.