Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer misled regarding interest rates and activation fees for financing
Business reply on Google
Zach, Discovering that the financing for your Progressive Leasing purchase was much different from expected is beyond frustrating and we'd like to see what options are available. Please send a private message to Facebook (https://bby.me/QKaCMC), Twitter/X (https://bby.me/wZOJ1g), or Instagram (https://bby.me/JrNduf) that includes the phrase "Google Review 176637".
Store refused refund for defective TV due to serial number mismatch
Business reply on Google
Hello, Thanks for your feedback. It's unfortunate that the TV you purchased is not working, we get why you would be upset. We're happy to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 156172 in your message to us. X: https://bby.me/Yc8gYf Facebook: https://bby.me/pZpanQ Instagram: https://bby.me/DsPDTX
Store management allows customers to skip lines and creates safety hazards.
Business reply on Google
We understand the frustration when your experience with a new release did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/X0jQn0), Twitter/X (https://bby.me/8x1If1), or Instagram (https://bby.me/64zBN8), and mention your Google review, 149713.
Open-box item was missing essential accessories listed in the product description.
Business reply on Google
Hello Camila, We can see why you’d be upset if what you received did not what was listed. We'd like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #146576 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/F8SsWd) • Twitter/X (https://bby.me/3cseIe) • Instagram (https://bby.me/TNiwDu)
staff refused to release item despite valid identification and email confirmation
Business reply on Google
Hello! Thank you for your review. We appreciate you taking the time to share feedback on your experience. To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/usbtp9, Instagram: https://bby.me/rtPZIi, Twitter/X: https://bby.me/sX79lY. Be sure to include the details and reference your Google review 139528.
Sold an unformatted open box laptop with rude customer service staff.
Business reply on Google
Good morning, Thanks for sharing this experience with us. We understand driving so far to buy the laptop that you wanted, only to discover that it still had another person's information on it, isn't ideal. This also doesn't appear to be the welcoming experience that we want our customers to have, when you went to get this corrected. We'd be happy to review this further with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/BQlrVy), Twitter/X (https://bby.me/rvvKSY), or Instagram (https://bby.me/Ivldli), and refer to your "Google review #134886" in your message, so we can look into it more.
Store refused pickup by daughter and staff were rude.
Customer service staff was rude and refused to provide identification.
Business reply on Google
Hey there. We can understand being frustrated with not getting the type of respectful service that you deserve. If you would like to add any details, or have any questions, please don't hesitate to contact us on social media. If so, please include your Google review number, 126852, in your message. Thanks for your time. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Employee displayed rude behavior and failed to assist with order cancellation.
Business reply on Google
Hello, Jo, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. What you have mentioned is a bit concerning. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/7j9buv), X/Twitter (https://bby.me/4p9x43) or Facebook (https://bby.me/z5fiq1) with the full details of your situation. Also add Google Review 111507. We look forward to hearing from you.
Staff are unavailable and unhelpful to customers.
Business reply on Google
Hi, Carlos, Thank you for leaving a review. This is far from the experience we want our customers to have when seeking out assistance in store. Please send us a private message on social media if you require support. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/tz3ca7), Twitter/X (https://bby.me/zhak3q), or Instagram (https://bby.me/5xgr9p). Please mention the phrase “Google review #89805" when reaching out.
Geek Squad repair turnaround times are excessively long and damage devices.
Business reply on Google
Good Morning, Elena. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#45608" for reference. You can find us here: Twitter(X): https://bby.me/6xaim2 Facebook: https://bby.me/s78ll9 Instagram: https://bby.me/eauwn5
Security personnel restricted customer access to the store pickup area.
Sales associates lack product knowledge and provide poor customer service.
Long wait times and lack of available staff for checkout.
Business reply on Google
Hello, Thanks for sharing your feedback with us. Picking up an online order should be a quick and easy process, so I understand having to wait for the pickup person to be available and not being able to purchase the item elsewhere, wouldn't have been a welcome situation. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, your order number, and refer to your "Google review case 64565712". Sincerely, ^Melissa
Order canceled despite payment being processed and authorized
Customer received a damaged open box refrigerator and faces return difficulties.
Business reply on Google
Hello, German, Thank you for taking the time to write a Google Review. Your feedback is greatly appreciated. Purchasing an open-box product should be a seamless way to get a great deal on an appliance. I would feel the same way if faced with a similar situation and would also be reaching out for support. We would like to know more about your situation and hear any feedback you may have. Please reach out privately social media with your name, phone number, and email. Please mention Google Review 64473907 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Sincerely, ^Ryan
Customer waited thirty minutes for assistance without being served.
Business reply on Google
Hola, Fernando, Gracias por compartir su experiencia en tienda. Entendemos que no recibir ayuda rapidamente puede ser difícil. Para poder indagar sobre su experiencia en tienda favor de contactarnos por uno de nuestros perfiles de media social con Review 64205447. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Gracias, ^Tommy
Store lacked inventory and staff provided poor customer service.
Business reply on Google
Good Morning, Wesley. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:63800267" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Kind Regards, ^Trey
Employee exhibited rude behavior and poor customer service toward customers.
Staff member provided rude and unhelpful customer service.