Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store is charging prices above the manufacturer suggested retail price.
Business reply on Google
We understand the frustration when an item seems to be priced higher than expected. While we will typically follow the manufacturer's recommended price, unless we have a sale, there may be items on our site from Marketplace Sellers, who sell their items higher, as they set their prices. If you have any questions, please reach out to us in a private message on Facebook (https://bby.me/eL6bip), Twitter/X (https://bby.me/3t30sM), or Instagram (https://bby.me/yJp5RO), and mention your Google review, 173616. See our selection of DualShock 4 controllers here: https://bby.me/Qcn3cH For more on Marketplace items, see here: https://bby.me/eQ3OhV
Manager displayed dismissive and rude behavior toward a customer
Business reply on Google
Hello, Thank you for the review. That is certainly not the customer service we strive to provide. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 171617
poor customer service and inaccurate store aisle labeling
Business reply on Google
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/10NEQG), Twitter/X (https://bby.me/dSplq0), or Instagram (https://bby.me/h4J1v0). When reaching out, please be sure to include Google Review number 150568. Thank you.
The store refused a return for a defective 3D printer.
Business reply on Google
Hello, Steve, Thanks for taking the time to leave a review. It can be frustrating when a new purchase presents a defect after the Return Period ends. The manufacturer of your product should have a one year manufacturing warranty on your unit. We definitely advise reaching out to them for their options. If you need assistance in locating the manufacturer's information, or you'd like to formally document your review, please reach out to us with a private message on social media. Please include Google Review 131774 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff provided incorrect information and failed to process a service request.
Business reply on Google
Hi, Jennie, Thanks for sharing your review with us. We are saddened to hear about the experience you have had with trying to get your Apple Watch repaired. We'd like to follow up and learn more about this. Please private message us with your Google review number 62242, on Facebook (https://bby.me/5n8pmi), Twitter/X (https://bby.me/6kf9jp), or Instagram (https://bby.me/2qo7od). Thanks!
Store staff refused to assist with a fraudulent credit account opening.
Business reply on Google
Hey there. Thank you for your review, Aaron. We can understand how you are feeling regarding this recent experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/8epv0l) - Twitter/X (https://bby.me/avec7z) - Instagram (https://bby.me/boc9re) When reaching out, please mention it is regarding your Google Review 53700. Kindest Regards.
Cashier made inappropriate and rude political comments to the customer.
Business reply on Google
Hey there. Thank you for your review, Nicholas. We can understand how you are feeling regarding this recent experience with an opinion that was shared. We would love to learn more about this situation and make sure this gets documented here. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/o4xl6f) - Twitter/X (https://bby.me/pkfeq0) - Instagram (https://bby.me/abjy62) When reaching out, please mention it is regarding your Google Review 51294. Kindest Regards.
GE water softener failed and customer support refused to provide assistance.
Business reply on Google
Hello, John, Thank you for leaving us a review on your recent experience with GE. It saddens me to hear that you did not receive the support you needed from GE. We appreciate your feedback. If you require additional assistance with a purchase or an order from Best Buy, reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #44532” when reaching out on social media. Thank you, ^Ruby
Customer received an incomplete product and was denied a refund.
Technician damaged phone screen and store failed to provide adequate resolution.
Delivery driver stole the customer's package
Store associate refused to assist customer with a product purchase
Store refused repair for TV failure one week past warranty expiration.
The store cancelled the TV delivery without notifying the customer.
Business reply on Google
Hello, Ron, Thank you for leaving a review. I'd certainly be upset if my order was canceled and I was not notified. If you need assistance or would like to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 65054751 in your message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We look forward to hearing from you. Regards, ^Meghan
Used and damaged dryer sold as excellent condition
Business reply on Google
Travis, Thank you for the review. I can certainly understand your concern with purchasing a dryer and finding out that it was not in excellent condition. That is not an ideal situation. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review #64976458. Regards, ^Kristy
Store refused refund for a damaged television screen
Business reply on Google
Good Evening, Valued Customer. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64550418" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
Multiple failed installation appointments and invalid compensation gift card.
Business reply on Google
Hello, Thanks for sharing your feedback with us. I understand having to schedule multiple appointments to have your washer and dryer installed and not getting that completed, and then discovering that the gift card that you were sent, wasn't working, wouldn't be a welcome experience to have. I'd like to have this looked into further with you, to see how we can help. Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and refer to your "Google review". One of our specialists should be able to assist with this. Sincerely, ^Melissa
Staff ignored customers after a long wait for assistance.
staff refused to sell a display television to the customer
Staff refused to assist with loading a television onto a vehicle.