Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Multiple failed delivery attempts and poor customer service regarding appliance purchase.
Business reply on Google
Hi, Michael, It's unfortunate that your freezer was delayed so many times. Your frustration is understandable, and we know needing to take off work on multiple occasions is inconvenient. We would like to take a closer look into this. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 189690 in your message to us. X: https://bby.me/OWHvYs Facebook: https://bby.me/Qa0YuQ Instagram: https://bby.me/KXvSDP
Customer experienced discriminatory service and neglect from store staff.
Business reply on Google
Thank you for sharing this experience with us, Nicol. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you. Please message us with the full details through our social media channels on Instagram (https://bby.me/1vYD8x), X/Twitter (https://bby.me/m5LwXs) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 180907. We look forward to hearing from you.
Washing machine broke quickly and repair service is significantly delayed.
Business reply on Google
Good morning, We appreciate you taking the time to share your feedback with us. We get having a working washer is important, and having yours stop working properly so soon after getting it, and it still not being resolved, isn't an ideal experience. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/SliYE9), Twitter/X (https://bby.me/EmD7yf), or Instagram (https://bby.me/NQsoWA), so we can review this with you. Please also mention your "Google review #177791" in your message.
Staff are arrogant and incompetent with inconsistent store policies.
Inaccurate online inventory led to failed store pickup order
Business reply on Google
Hi there, Amber! Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience placing an order for an in store pickup. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #155657" for reference. You can find us here: Twitter(X): https://bby.me/UeSJbb Facebook: https://bby.me/DTeelD Instagram: https://bby.me/w4LNji
Staff refused to assist with a defective printer warranty claim.
Company refused to honor protection plan after providing incorrect information
Business reply on Google
Thanks for sharing your experience with us. We're certainly concerned to hear about this situation and can understand how you are feeling. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ZBLGyo), Twitter/X (https://bby.me/7rGQ72), or Instagram (https://bby.me/KZPbgX) and mention your "Google review #150118," we'll be happy to look into this with you.
Staff sold an incompatible product despite being shown the correct item.
Business reply on Google
Hello Joel, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, poor customer service is never ideal for a great experience, and we can certainly understand why not getting the right product would make you upset. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/awmux4), Twitter/X (https://bby.me/vp1t7g), or Instagram (https://bby.me/ifu3y9). Please also reference Google Review #118968. Looking forward to hearing from you!
Repair service failed to fix refrigerator under warranty after multiple attempts
Business reply on Google
Hello, Robert, We appreciate you taking the time to leave your feedback. Having a broken appliance so soon after purchase is never ideal, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/yiww6g), Twitter/X (https://bby.me/ltiaxv), or Instagram (https://bby.me/y27453). Please reference Google Review #112667.
Staff member was rude, unprofessional, and unhelpful during a return process.
Business reply on Google
Hello Joyece, We're sorry to hear that you had such a disappointing interaction at the Jacksonville location. We would love to document your experience and see if we can help. You can find us at a Social Media platform listed below and reference Google Review #80703 in a private message. Facebook (https://bby.me/doxp8m) Twitter/X (https://bby.me/2378db) Instagram (https://bby.me/5k685r)
Long wait times and difficulty canceling an out of stock order.
Business reply on Google
Hi, Shaneel, Thanks for sharing your review. We understand how important it is to be able to cancel your order easily and would like to discuss this further. Please reach out to us through private message on Facebook (https://bby.me/q7aw49), Twitter/X (https://bby.me/2eqi0p), or Instagram (https://bby.me/4y1lgx). Please be sure to mention "Google review 66883." Thanks!
Preordered items were not available for pickup on the release date.
Business reply on Google
Hello, thank you for sharing your experience with us.. Getting the new games as soon as possible has always been our goal. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #51412". Facebook (https://bby.me/0y5dw5) Twitter/X (https://bby.me/0vcq07) Instagram (https://bby.me/1rqs2g)
employees were unavailable and unwilling to assist customers
Business reply on Google
Good morning, Marci, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience while looking for support in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #43116" for reference. You can find us here: Twitter(X): https://bby.me/mppdxf Facebook: https://bby.me/n9dhok Instagram: https://bby.me/np4sjg.
Incorrect refund processing and failure to resolve billing discrepancies
Business reply on Google
Hi, Alysha, Thanks for taking the time to leave a review here on Google. This is far from the experience we want our customers to have when shopping with us. I can understand expecting a price match and refund to be a straightforward process. If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Be sure to mention the phrase “Google review #32408” when contacting us. Regards, ^Ravi
Staff provided incorrect technical advice and customer service was unreachable.
Rude technician provided poor service and incomplete installation work.
Business reply on Google
Hi there, Julian, Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when visiting a local Best Buy and having a part installed in their vehicle. If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). Kindly mention the phrase “Google Review, Convo #65033292” when reaching out, and be sure to include your full name, phone number, and email address. Regards, ^Ravi
Failed delivery of gaming PC and unhelpful customer service
Business reply on Google
Good Afternoon, Kirby. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64663886" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
Employees were unavailable and inattentive to customers in the store.
Business reply on Google
Hello and thanks for reaching out on Google, Chris. Getting help in-store should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64571027. Kindly, ^Graham
staff ignored customer and checkout lines were understaffed
Business reply on Google
Hi there, Shawn, Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when visiting your local Best Buy. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #63967182” when reaching out on social media. Regards, ^Ravi
customer waited twenty minutes without receiving assistance from store staff
Business reply on Google
Good Morning, Josh, We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would love to look further into this situation with you. Please feel free to send a message to one of our teams on social media, so we can better assist you. Be sure to include your Google review in the message. - Facebook (facebook.com/BestBuy) - Twitter/X (twitter.com/BestBuySupport) - Instagram (instagram.com/BestBuy) Kindest regards, ^Bobby