Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Retailer refused warranty support for defective electronics products.
Business reply on Google
Hello, Thanks for your feedback. It's unfortunate that your DJI is not working as expected. We get why you would be upset with such a big investment made. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 184227 in your message to us. X: https://bby.me/po2U83 Facebook: https://bby.me/jDq9XO Instagram: https://bby.me/7G2v3m
Staff refused to assist with securing a purchased television.
Business reply on Google
Hey there, Bela, We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/K20ehp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#183040
Employees are unhelpful and provide poor customer service
Business reply on Google
Hi, Thanks for your feedback. It's unfortunate that you did not get the assistance you needed. We would like to speak with you more. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 179236 in your message to us. X: https://bby.me/rTmzV7 Facebook: https://bby.me/6O1tAw Instagram: https://bby.me/i6WINP
Warranty plan does not cover lost or stolen items
Business reply on Google
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/oM3SS3), Twitter/X (https://bby.me/bP6LEt), or Instagram (https://bby.me/jJjbEm) with more information about your experience? Please begin your message with "This is regarding my Google Review #178058".
Store staff refused to process a trade-in for an unlocked phone.
Business reply on Google
Hello, thank you for leaving us a review. Knowing you have the correct information is important. Can you please reach out to us on Facebook (https://bby.me/ElLoA3), Twitter/X (https://bby.me/md53hU), or Instagram (https://bby.me/npwTkT) with more information about your experience? Please begin your message with "This is regarding my Google Review #172964".
Lack of functional registers and management presence at the store.
Business reply on Google
Hello, John, Thank you for taking the time to share your experience with us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 150905. Facebook (https://bby.me/trEWpI) Twitter/X (https://bby.me/9zWWS6) Instagram (https://bby.me/Rae9ij) We look forward to assisting you there.
Staff provided incorrect information regarding product compatibility.
Business reply on Google
Hello, Thank you for the review. We understand making sure to get the correct product is important. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 150334
Customer received a used item instead of a new one.
Business reply on Google
Hello, Bianca, Thank you for taking time out of your day to share your feedback. Receiving an open box item when you purchase new would be frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/nAJxRj), Twitter/X (https://bby.me/TDlfFE), or Instagram (https://bby.me/BPumSA). Please reference Google Review, #147053.
Staff denied restroom access to an elderly customer.
Business reply on Google
Hey Darcy! Thank you for taking the time to reach out on Google with a review. It definitely makes sense to expect friendly customer care and fair treatment. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #140076 in your message. You can find us here: Facebook (https://bby.me/l0fdlr) Twitter/X (https://bby.me/8Dh7g5) Instagram (https://bby.me/mhrjNG).
delivery cancelled twice with no explanation from customer service
Business reply on Google
Hello, Josh, Thanks for taking the time to leave a review. I can certainly understand wanting support on your order, especially if it involves a delivery delay. We would love to take a closer look and help where possible. Please send us a private message on social media using any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please reference the phrase “Google review #137448” when reaching out to us.
Store employees are unhelpful and exhibit unprofessional behavior toward customers.
Business reply on Google
Hi Bri, Thanks for sharing your experience with us. We're concerned to hear that your recent visits and the service you've received haven't met expectations. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/fo3ag9), Twitter/X (https://bby.me/rd0wov), or Instagram (https://bby.me/feghfd) and mention your "Google review #117957," we'll be happy to discuss this further to ensure this is documented and provide any further assistance you need.
unwanted auto renewal charges for rewards program
Business reply on Google
Hello Eric, Thanks for the review. We can understand if you would have some concerns regarding the new rewards program. We would like to see if we can help in any way. You can find us at a Social Media platform listed below and reference Google Review #109723 in a private message. Facebook (https://bby.me/myxc7y) Twitter/X (https://bby.me/ccwfz1) Instagram (https://bby.me/qk7zx8)
repeated failure to complete appliance repair appointments due to communication errors
Business reply on Google
Hi, Linda, Thank you for leaving a review. I can understand wanting accurate support and timeframes when expecting a repair on your appliance. Please send us a private message on social media so that we can help. We are available to assist you on any of the following platforms: Facebook (https://bby.me/o8yhtc), Twitter/X (https://bby.me/lpeqxf), or Instagram (https://bby.me/5zod5q). Please mention the phrase “Google review #66113” when reaching out.
Staff failed to acknowledge or assist the customer in store.
Business reply on Google
Hello Jay, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/041z0w), Twitter/X (https://bby.me/11p2f7), or Instagram (https://bby.me/0ogqus). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #62590.
Store failed to open for a confirmed midnight product release event.
Business reply on Google
Hello. We understand the frustration when you are given incorrect information regarding our gaming events. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/n9jvxw), Twitter/X (https://bby.me/zcjti5), or Instagram (https://bby.me/tegkd1), and mention your Google review, 56408. While we did not have a midnight release for Pokémon Legends: Z-A, Best Buy will be having a Pokémon Legends: Z-A event at select stores on Oct 25. For future reference, you can see upcoming gaming events, including which stores are participating, on the Best Buy website here: https://bby.me/jln9un
staff attempted to upsell unnecessary repairs through dishonest diagnostic claims
Business reply on Google
Hello. Thank you for taking the time to reach out and share your experience. To be told incorrect information is concerning, and we would be happy to get this documented and help assist. Please feel free to reach out to us via Facebook (https://bby.me/r9d899), Twitter/X (https://bby.me/ml54pe), or Instagram (https://bby.me/7cwa5c). When reaching out via social media, be sure to mention that it's in response to Google Review number 55242. Thanks!
Salesperson was pushy and refused to remove an unwanted promotional item.
Business reply on Google
Hey there, Andrea, We understand your concerns with your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/9xl6nq), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #41246". We would also recommend deleting your receipt number as it contains sensitive information.
Store refused an even exchange due to mismatched SKU numbers.
Business reply on Google
Hello Connine, Thank you for reviewing us on Google. Making exchanges are usually a quick process I can see why you'd be concerned. We would love to document your experience and look into this a bit further for you. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #36796 in a private message. Facebook (https://bby.me/6sf6aq) Twitter/X (https://bby.me/luvhmd) Instagram (https://bby.me/j7202j) Thanks, ^Ezra
Employees ignored customer and failed to provide assistance for thirty minutes.
Business reply on Google
Hello, Kaydene, Thank you for your review. Not being asked if you need assistance in a store can be really frustrating, especially if you're needing help with a purchase. If you'd like assistance or want to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 17499 in your message. Here are the links to our socials: Facebook (https://bby.me/lzbltb), Twitter/X (https://bby.me/oper4y), or Instagram (https://bby.me/qh7cyd) Warm Regards, ^Meghan
The store has a restrictive fifteen day return policy.
Business reply on Google
Hello, Terry, Thank you for leaving us a review. As a consumer myself, I understand the importance of having ample time to return or exchange a product. We appreciate your feedback. If you require additional assistance or support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64996915" when reaching out via social media. Thank you, ^Ruby