Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Extended delay in refrigerator repair service and poor scheduling
Business reply on Google
Hello L, We can see why you’d be upset if your appliance is not working as expected, and we’re really grateful you took the time to share your experience with us. We would like to see if we can help in any way. Please reach out through one of our social media channels listed below and include your Google Review #183859 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/8lXETE) • Twitter/X (https://bby.me/Bjyfld) • Instagram (https://bby.me/y7wpn9)
Technician failed to document repair status causing significant service delays.
Business reply on Google
Hello, thank you for taking the time to leave us a review. Knowing the correct status of your computer repair is important. Can you please reach out to us on Facebook (https://bby.me/iLSl18), Twitter/X (https://bby.me/45eqy5), or Instagram (https://bby.me/2Sa01G) with more information about your experience? Please begin your message with "This is regarding my Google Review #172457".
Manager and staff provided unprofessional and unhelpful service.
Business reply on Google
Hi, We appreciate you shopping with us. It's unfortunate that your experience was not as expected. We would like to hear more about your visit. Please connect with us by sending a private message on one of the below social media platforms. Please include the review ID 170909 in your message to us. X: https://bby.me/lg5xee Facebook: https://bby.me/09y9gK Instagram: https://bby.me/Ne2Chp
Refurbished iPad failed and staff refused to provide assistance
Business reply on Google
Hello, Mallory, Thank you for your review. It can be really frustrating when a purchase stops working. Refurbished items typically have a 90 day limited Geek Squad warranty. If you are in need of assistance or want to formally document your review, please reach out to us on social media. Please include Google Review 149444 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
staff failed to acknowledge or assist customer in the TV department
Business reply on Google
Hello there, Meryl! We fully understand the need for attentive assistance in store that respects your time. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #145920 in your message. You can find us here: Facebook (https://bby.me/8OmYoi) Twitter/X (https://bby.me/HiDTH7) Instagram (https://bby.me/bgLgsQ) We hope to hear from you!
Store refused sale due to customer declining to provide phone number
Business reply on Google
Hello, Thank you for your review. Being denied to make a purchase over not providing your phone number does not align with our policies here. We certainly understand your disappointment and frustration regarding this experience and would like to look into this and make sure it is properly addressed and documented. Please reach out to our support teams on social media, so we can address and document this experience. - Facebook (https://bby.me/uvzkul) - Twitter/X (https://bby.me/g6ndwa) - Instagram (https://bby.me/7144l3) When reaching out, please reference your Google Review 125186.
Staff provided poor service and quoted excessive installation fees.
Business reply on Google
Hello, Butler, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/tu0txm), X/Twitter (https://bby.me/ir7r6a) or Facebook (https://bby.me/ni7mre) with the full details of your situation. Also add Google Review 124701. We look forward to hearing from you.
Store staff provided false information regarding product availability and sale times.
Business reply on Google
Hello there. We always want to provide correct and consistent information to our customers. If you have any questions, or would like to add anything, please reach out to us on social media. Be sure to reference your review number 124034 in your message. Thanks for your time. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
The purchased network adapter performed poorly and was defective.
Business reply on Google
Hello, Thank you for the review. We understand your concern with not being able to return the adapter. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 112106
Difficulties with credit card auto-renewal fees and dispute resolution processes.
Business reply on Google
Hello Eric, Thanks for reaching out and providing your feedback. We can understand if you would have some concerns regarding the new rewards program. We would like to see if we can answer any questions that you may have. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #109723 in a private message. Facebook (https://bby.me/srxr3s) Twitter/X (https://bby.me/1dch3b) Instagram (https://bby.me/4zkv3i)
Store manager refused a return due to expired return window policy.
Business reply on Google
Hi there, Mark. Thanks for your review. Missing a return window can definitely be frustrating. We can understand your disappointment here in being denied the return. We'd like to follow up and take a look. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/tdo73k) - Twitter/X (https://bby.me/te6ful) - Instagram (https://bby.me/16st05) When reaching out, please reference your Google Review 105548. Kindest Regards.
Management was dismissive and unhelpful regarding a customer issue.
Business reply on Google
Hello, Skylar, Thank you for taking the time to share your experience here with us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. Please send us a private message or DM at the following Social Platforms with Google Review# 104986. Facebook (https://bby.me/5de8k3) Twitter/X (https://bby.me/lba0j1) Instagram (https://bby.me/rcxgzl) We look forward to assisting you there.
Staff provided poor service, incorrect billing, and failed to assist properly.
Business reply on Google
Hello Brenda, Thanks for reaching out and providing your review regarding your phone repair at the Jacksonville location. We can understand why this fee could cause you some concern. We would like to see if we can answer any questions you may have. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #102408 in a private message. Facebook (https://bby.me/5xszbx) Twitter/X (https://bby.me/4r57so) Instagram (https://bby.me/ajhcna)
Sales associate was aggressive and unprofessional when answering product questions.
Business reply on Google
Hi there, Lynn. Thank you for your review. This is never the kind of customer service we strive to provide. We'd like the chance to follow up on this as well as get this documented on our end. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/jf1ga2) - Twitter/X (https://bby.me/i4b9xq) - Instagram (https://bby.me/t367e5) When reaching out, please mention it is regarding your Google Review 71332. Kindest Regards.
Store failed to return original iPad and provided a locked device
Business reply on Google
Hello, Courtney, We appreciate you taking the time to write us regarding your iPad situation. Having the Geek Squad handle these concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you. First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/icnnte), X/Twitter (https://bby.me/sigjkc) or Facebook (https://www. https://bby.me/zchjlm) with the full details of your situation, as well as Google Review 64687. We look forward to hearing from you.
Staff refused to release computer and provided poor customer service.
Business reply on Google
Hi, Cody, Thank you for your review. We can certainly see how that would be a frustrating experience to show up to pick up your computer and need an appointment after having to go out of your way for service. If you'd like assistance, please send a private message on social media. Please include Review 39864 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Employee lacked professional interpersonal skills at the pickup counter
Business reply on Google
Hello, James, Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be to our experience in-store, and we would like to take a closer look into this to assist in any way possible. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 32890. Facebook (https://bby.me/cxffem) Twitter/X (https://bby.me/axyoh1) Instagram (https://bby.me/snv1s0) We look forward to assisting you there. Regards, ^ Brandon
Inaccurate inventory status and refusal to release in-stock item for pickup
Business reply on Google
Hello, Jenna, Thank you for the review. I can certainly understand your frustration with your recent TV purchase. That is not ideal. We never want to make it difficult for you to pick up your TV or cancel an order. I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/0t9g3v), Twitter/X (https://bby.me/iar292), or Instagram (https://bby.me/r2cps1). If you can also include, Google Review 27680 in your message, it'd be appreciated. Regards, ^ Kristy
Staff provided incorrect product recommendations and failed to resolve technical issues.
Business reply on Google
Hello, Jeanne, Thanks for reaching out and providing your feedback. When I go to my local Best Buy I expect to get knowledgeable advise as well, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/7ku3t4), Twitter/X (https://bby.me/f54b7w), or Instagram (https://bby.me/vexuxa). Please reference Google Review #26444. Regards, ^ Aaron
Employee provided incorrect information and cancelled the installation appointment…