Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Computer purchased on website is defective and customer service refused support
Business reply on Google
Hello Betty, Thank you for your review. WE're sorry to learn you're experiencing device issues so early after your purchase. This is certainly not the experience we'd want for you. So that we can look into this further to see what we can do to help, feel free to reach out to us on Facebook: https://bby.me/UEYe5I, Instagram: https://bby.me/rfc7WR, or Twitter/X: https://bby.me/NcCK2L with your full name, phone number, email address, and reference Google review 152947.
Electric bike has flat tires and stuck bolts due to defects
Business reply on Google
Hello, Thank you for taking the time to leave a review. It can be frustrating when an item is non returnable and you're having issues with your purchase. If you need assistance or want to formally document your review, please send a private message on social media. Please include Google Review 147880 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Long wait time for Geek Squad to process an item return
Business reply on Google
Hello. Having to wait that long to have a return processed is concerning to hear and we would like the chance to look into this further. To do so, please reach out to us on Facebook (https://bby.me/gKzd0M), Twitter/X (https://bby.me/Z4a72d), or Instagram (https://bby.me/U2syX8). When reaching out, please also include Google Review number 145414. Thank you.
staff members are unhelpful and lack initiative
Business reply on Google
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/ie6gog), Twitter/X (https://bby.me/h3977t), or Instagram (https://bby.me/hc6ok9). Thank you.
customer charged restocking fee for returning incompatible phone
Misleading information provided regarding credit card reward promotion terms.
Business reply on Google
Hello, I understand being upset for feeling that you misled regarding the rewards incentive. To further discuss this matter. Please connect with is on social media links. When doing so mention review #101102. Facebook (https://bby.me/lp1th4) Twitter/X (https://bby.me/7s977w) Instagram (https://bby.me/nvucua)
Store refused return due to 14-day policy expiration
Business reply on Google
Hi Ivan, Thanks for sharing this review. We can understand your disappointment if you weren't able to return your product or weren't aware of our return policy. You can find more information on it right here:https://bby.me/yly8b4. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/mprmng), Twitter/X (https://bby.me/napce1), or Instagram (https://bby.me/4gvayc). Please include the Google Review reference number #60712 when reaching out.
customer unable to redeem high value certificates due to system error
Staff provided poor customer service and were unhelpful with inquiries.
Unauthorized secondary charge applied to customer card after product return.
Business reply on Google
Hello and thanks for reaching out on Google, Derpin. We understand the frustration of an incorrect charge and would like to review this for you. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64934680. Kindly, ^Graham
Order pickup is significantly delayed beyond the expected timeframe.
Business reply on Google
Good Afternoon, Rodrigo. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64727455" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
employees failed to provide assistance or acknowledge the customer
Business reply on Google
Hi, Robert, One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. We share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning this Google review (64703397). Sincerely, ^Tina
Staff refused to honor a valid receipt for a product return.
Business reply on Google
Hi there, Dede, Thank you for taking the time to leave this review here, although we hate to hear it is due to a negative experience. We would like to learn more about what is going on and see how we can help. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64686832. We look forward to hearing from you! Regards, ^Katie
Employee provided incorrect information regarding the protection plan.
Business reply on Google
Hello, Tim, Thank you for sharing your in store experience. I can certainly understand that any inconvenience can be difficult. We certainly do our best to assist in any way we can. If you would like to explain further on all that occurred you can reach out to us on any of our Social Media Profiles below with Review 64678474 for support. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Inaccurate order status and delayed delivery of a computer purchase.
Business reply on Google
Anthony, Thank you for the review. I know it can be frustrating, when an order is delayed unexpectedly. Although, I have never experienced something like this, I can certainly see why you'd be upset with the interaction you described. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Store refused to exchange a defective open box television purchase.
Business reply on Google
Hello, Jean. Thank you for reaching out. I understand how having an item refused to be return could be frustrating and we would be more than happy to look into this for you and see what options may be available. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64338101. Best, ^AllisonS
Customer received a damaged television and faces delivery delays for replacement.
Business reply on Google
Hi there, Thanks for sharing this review with us here. I hate to hear that your new TV was damaged when you got it home, which I understand would be frustrating, though I'm glad to hear it sounds like you were able to get an in-home exchange scheduled. We'd be happy to discuss this further with you if you'd like to share any additional feedback or need any further assistance with this. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64264294 so we can assist. Thanks, ^Caleb
Staff ignored customers and enforced arbitrary queueing rules.
Business reply on Google
Hello, Manuel, Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have! To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review number in your message: 64260313. We look forward to assisting you there. Thank you, ^Brandon
Employees refused price matching and provided poor customer service
Business reply on Google
Hi, Sarah, Thank you for sharing your review with us. Best Buy's Price Match Guarantee is a great way to save money, so not being able to take advantage of that can understandably take away from the excitement of your new purchase. We would like to follow up with you on this and document your feedback for review. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64160485" in your message. Thanks! Regards, ^April
defective camera refused for exchange after two weeks
Business reply on Google
Good Evening, Daniel, We certainly understand how you are feeling after an item you recently purchased began having issues outside of the standard return period. We would love to look further into this situation. Please feel free to send us a private message via social media, so we can better assist you. Make sure you include your Google review in the message: #64000354. - Facebook (facebook.com/BestBuy) - Twitter/X (twitter.com/BestBuySupport) - Instagram (instagram.com/BestBuy) Kindest regards, ^Bobby