Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician failed to diagnose appliance issue and company refused refund.
Business reply on Google
Hello, Having a service not be completed as intended is a disappointing experience, so we understand being frustrated at the denial of a refund. We'd like to assist you with this. Please reach out to our team on social media. Please include Google Review 181545 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Manager refused to process a return due to store location policy.
Business reply on Google
Hello. We always want our return process to go smoothly. If you have any questions, please reach out to us on social media. Be sure to include your review number 145383 in your private message. We look forward to hearing from you. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Store refused full refund and charged restocking fee for unopened item.
Business reply on Google
Serj, We can imagine the frustration you had with your lens order and would like to offer our support. Please send a private message to Facebook (https://bby.me/ALTRCR), Twitter/X (https://bby.me/tupP3N), or Instagram (https://bby.me/u87Ojq). When doing so, please reference "Google Revieww 136053".
Manager refused a valid return despite corporate policy
Business reply on Google
Hello, Jason, Thank you for reaching out with your concern on being denied a return for an item. We would be glad to help with your concern if you would like to reach out to us on any of our social media profiles below for support. Please note that in some cases Open-Box items or items damaged may be denied at different stores and managers to have discretion for denying returns. We would like to chat with you to know more about the situation and to be able to speak with Scott over your interaction. Please reach out to us on any of our social media profiles below with Review 125461. Facebook (https://bby.me/gq7mqs) Twitter/X (https://bby.me/flkaie) Instagram (https://bby.me/dpsqkg)
Store refused to accept a return of an unopened item.
Business reply on Google
We understand the frustration when a return cannot be accepted. For future reference our standard Return & Exchange period is 15 days for most products, while activatable devices have a 14-day return period. Learn more here: https://bby.me/am2t6a If you have additional questions, please reach out to us in a private message on Facebook (https://bby.me/tjq9tf), Twitter/X (https://bby.me/zakk4m), or Instagram (https://bby.me/8w0r2s), and mention your Google review, 125051.
Long wait times for online order pickup and simple purchases.
Business reply on Google
Hello. That does seem like a longer wait, and we can understand your frustrations. If you need any assistance, please reach out to us on Facebook (https://bby.me/anjshc), Twitter/X (https://bby.me/h3tpf6), or Instagram (https://bby.me/1yjcdo) and mention Google Review 89740 and one of our agents will be glad to assist. Thanks.
Customer experienced long wait times and lack of staff assistance.
Business reply on Google
Hello Roger, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us and getting assistance. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/l7vd5o), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 68814. Kindest Regards.
Staff failed to demonstrate broken speakers and provided unhelpful service.
Business reply on Google
Hello, Steve, Thanks for reaching out with your feedback. When purchasing audio equipment it is always best to hear the product, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/k6jai6), Twitter/X (https://bby.me/ycpxar), or Instagram (https://bby.me/hxss4x). Please reference Google Review #61910.
Technicians failed to repair laptop and caused further damage
Business reply on Google
Hi, Mary, Thanks for leaving a review regarding your recent Geek Squad experience. This is far from the experience we want you to have. Please send us a private message on social media so that we can look into this closer. Our team is available to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #61693” when reaching out on social media.
Samsung television stopped working shortly after purchase and customer support is…
Business reply on Google
Hello, Lisa, Thanks for taking the time to leave your feedback. Trying to return a defective TV should be an easy process, so I can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/49ghl7), Twitter/X (https://bby.me/l03fx0), or Instagram (https://bby.me/2g26wn). Please reference Google Review #38494. Regards, ^ Aaron
Staff refused a full refund for an incomplete laptop order.
The delivered washing machine arrived with dents on the front.
Business reply on Google
Hello, Fred, Thank you for your review. We really appreciate your feedback. We know it's frustrating when an appliance arrives damaged. It's even more frustrating when a pricing negotiation doesn't work out. If you'd like to have your feedback formally documented, please reach out on social media via a private message with your name, phone number, and email. Please mention Google Review 64391578 in your message. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Meghan
Staff members are inattentive and avoid assisting customers.
Business reply on Google
Hi there, Annie, Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your visit to the Porter Ranch location is addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. 64030683 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Manager provided incorrect refund information and displayed condescending behavior.
staff argued incorrectly about the holiday return policy
Rude staff and poor repair quality on a device warranty claim.
staff failed to retrieve a locked item for a pickup order
Staff provided misleading information regarding the Total Tech plan coverage.
Inaccurate inventory information provided by customer service representative
Store refused return of defective product due to expired policy