Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
employees failed to provide assistance after multiple requests
Business reply on Google
Hi, Cathy, Thank you for leaving a review. This is far from the wait time we want our customers to have when looking for assistance in store, especially once you requested help. If you require support here, please feel free to send us a private message on social media. Our team would be happy to help you on any of the following platforms: Facebook (https://bby.me/xN88Mu), Twitter/X (https://bby.me/j7sDDs), or Instagram (https://bby.me/JAzg7B). Please mention the phrase “Google review #149272” when contacting us.
Staff followed the customer throughout the store causing discomfort
Business reply on Google
Hi, We understand that this was not the experience you expected. Please reach out to a representative so that we can get some more information. You can connect with us by private message on any of the below platforms. Use Google review number 81883, as reference. X: https://bby.me/vrblps Facebook: https://bby.me/wncujx Instagram: https://bby.me/9clgxc
Open box television was missing essential components and packaging.
Business reply on Google
Good morning, Thanks for sharing this with us. Getting a TV should be exciting, especially if you get a good deal on it. We understand finding that this was missing so many necessary pieces, isn't ideal. Please send a private message on one of our social media platforms, Facebook (https://bby.me/3skopr), Twitter/X (https://bby.me/7inf6c), or Instagram (https://bby.me/l1y0rs), and mention your "Google review #78946" so we can review this further with you.
customer waited thirty minutes for assistance while staff ignored them
Business reply on Google
Hello, We're sorry to hear that you weren't able to get the assistance that you needed at our store. Buying a TV is a big purchase, so it's understandable it's not welcoming to have the employees sitting around while you needed help. Please send a private message on one of our social media platforms, Facebook (https://bby.me/tkutl0), Twitter/X (https://bby.me/mg46c8), or Instagram (https://bby.me/u84z0s) and mention your "Google review #49401" so we can review this further with you.
Store lacks inventory and requests excessive donations at checkout
Thermostat delivery is delayed causing extended lack of air conditioning.
Business reply on Google
Hello and thanks for reaching out on Google, Joe. We understand the frustration when your order is taking longer than expected to arrive. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/xdvnqu), Twitter/X (https://bby.me/tcowny), or Instagram (https://bby.me/1emzol), and mention your Google review, 19683. Regards, ^ Graham
Staff were unhelpful and lacked product knowledge.
Business reply on Google
Hey there. Thank you for your review. We can understand how you are feeling regarding your recent visit at one of our locations. This is certainly not the customer service we strive to provide, nor the experience we want our customers to have. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/2kkqrw) - Twitter/X (https://bby.me/6gs1uh) - Instagram (https://bby.me/e05wwx) When reaching out, please mention it is regarding your Google Review 19280. Kindest Regards, ^ Vanessa
staff failed to provide assistance for a product purchase
Staff were rude and unhelpful regarding a phone purchase.
Business reply on Google
Hello, Symetra, Thank you for leaving us a review. As a consumer myself, I understand the importance of receive courteous customer service, especially when seeking help with a phone purchase. If I was in your position, I would also feel the same way. We appreciate your feedback and would like to offer additional assistance. If you could, please reach out to us via social media. Our team will be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64721957" when reaching out via social media. Thank you, ^Ruby
Store closed earlier than advertised and customer service was unreachable.
Business reply on Google
Hello Joey, Thanks for reaching out and providing your feedback. Picking up your curbside order should be an easy process, so I can understand your disappointment here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64551824. Kind regards, ^Aaron
Geek Squad installation caused damage to the vehicle interior
Business reply on Google
Hello there, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64245374" and share your full name, email, and phone number. Thanks, ^Vanessa
Manager was disrespectful and interrupted the customer during an exchange.
Business reply on Google
Hello Cristy, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64140485. Kind regards, ^Aaron
Manager refuses returns and installer denies service based on vehicle condition.
Manager refused to process a return and provided poor customer service.
Business reply on Google
Hi there, Ephraim. Thank you for sharing this experience with us on Google. This is certainly not the level of service we aim for our customers to receive. I will be more than happy to report and document this feedback for you on a corporate level. Did the store return the laptop? I would like to hear more about this experience. Please connect with us through a private message on one of our social media platforms listed below. In that private message, please include your full name, phone number, and email. Also, please include this conversation number 63760984 , and add this message "This is in regards to my Google review", so the message can be quickly identified. Facebook: http://facebook.com/BestBuy Twitter/X: http://Twitter.com/BestBuySupport Instagram: http://instagram.com/Bestbuy Thank you. ^Magee
Manager was rude and unable to process a return correctly.
Business reply on Google
Hello, Thank you for sharing your feedback with us. A return should certainly be a simple transaction, so I can understand not being able to get this resolved easily, wouldn't have been ideal. We do expect our employees to remain professional with our customers, so I appreciate you letting us know about your visit. I'd like to learn more to ensure that this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit and return you were trying to do, including the location, date, and approximate time. If you can please also reference your "Google review", it'd be appreciated. Sincerely, ^Melissa
Store failed to provide advertised battery replacement service or solutions.
Business reply on Google
Hey there. Thank you for your review, Leah. This is certainly not an ideal situation here so we understand how you are feeling. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (http://facebook.com/BestBuy) - Twitter/X (http://twitter.com/BestBuySupport) - Instagram (http://instagram.com/BestBuy) Kindest Regards ^Vanessa
staff failed to provide assistance and pricing was considered excessive
Employee yelled at customer for inspecting the back of televisions.
Inflexible delivery scheduling windows and poor customer support communication.
staff refused to retrieve the correct product from the shelf