Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer waited thirty minutes without receiving assistance from staff.
Business reply on Google
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/TdFqVv), Twitter/X (https://bby.me/Lmdvyx), or Instagram (https://bby.me/ZxPh2H). Please include the Google Review reference number #196359 when reaching out.
staff refused to sell an item due to a street date
Business reply on Google
Hello, Michael, Thank you for taking the time to write a review. It can be frustrating when you aren't able to purchase something that's on the shelf. Some items have hard street dates and are not able to be sold prior to the street date or the company risks getting fined. If you would like to formally document your complaint, please reach out to our team on social media. Please include Google Review 171785 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Manager lied about product condition and sold damaged items to customer.
Business reply on Google
Hey, Kelsea, We are really sorry for what you experienced when purchasing your laptop. This is not the service that we aim to provide and should not have never occurred. Please send a private message to one of the links below so that we can look into this for you. When doing so, be sure to mention "Google Review 170511". Facebook (https://bby.me/1MhCh2) Twitter/X (https://bby.me/Li9m3v) Instagram (https://bby.me/Mp0aQE Buy)
Store refused warranty replacement because the broken screen protector was missing.
Business reply on Google
Hello. Thank you for your feedback. We can understand how not being told this information upon purchase would be frustrating. If you need any assistance, please feel free to reach out to us on social media and reference Google Review number 161051. Our team would be happy to help assist you as well as document your feedback on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Customer experienced excessive hold times when calling the store.
Business reply on Google
Hello, It's unfortunate that you were not able to get our question answered. We get why that may be disappointing for you. We would like to speak with you more and document your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 159253 in your message to us. X: https://bby.me/mBiYgW Facebook: https://bby.me/9P7wLW Instagram: https://bby.me/z0Ec4Y
delivery appointment was lost and rescheduled without effort to correct
Business reply on Google
Hey there, Alfredo, We understand your frustrations surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/cVHbGN), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##15843"
customer waited one hour for assistance without receiving help
Business reply on Google
Hi there, Anthony, Thanks for taking the time to leave a review. I can certainly understand expecting timely assistance when coming in to our stores. This is far from the experience that we strive to give our customers. If you require assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #155372” when reaching out to us.
The store lacked basic inventory and had an unfavorable exchange policy.
Business reply on Google
Hi, John, It's important to have grab-and-go items for customers. We are sorry to learn that this was not the case during your visit. For support, please send a private message to Facebook (https://bby.me/P5a6Rc), Twitter/X (https://bby.me/GzWgTt), or Instagram (https://bby.me/1lLqAd). When doing so, be sure to reference Google Review 153612.
Excessive wait times due to inefficient register management for returns.
Business reply on Google
Hi there! Thank you for your review. We appreciate you sharing feedback on your recent interaction with us. To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/r1Rfrq, Instagram: https://bby.me/Ws3St4, or Twitter/X: https://bby.me/wpGWNW with your full name, phone number, email address, and reference Google review 152884 in your details.
Employees ignored customers and management failed to address the poor service.
Business reply on Google
Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you. Please message us through our social media channels on Instagram (https://bby.me/7f0Nzd), X/Twitter (https://bby.me/Jd3iQt) or Facebook (https://www. https://bby.me/NfGeuU) with the full details of your experience. Also add Google Review 148920. We look forward to hearing from you.
Items shipped to incorrect address and are now out of stock
Geek Squad failed to deliver and install television on scheduled dates.
Business reply on Google
Hello, Having such a poor Geek Squad experiencing trying to get your TV delivered and mounted is frustrating. Please mention review #121423 when connecting with us on social media links. Facebook (https://bby.me/xq1ido) Twitter/X (https://bby.me/rg5mlu) Instagram (https://bby.me/bwgq7w)
Staff coerced online payment causing unnecessary delays and pickup issues.
Business reply on Google
Hello, Thank you for the review. Your recent experience does sound like a frustrating situation. We never want to make things difficult when shopping with us. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 121153
package delivery canceled and delayed despite payment and staff assurances
Business reply on Google
Hello, Thanks for taking the time to leave your feedback. We understand your frustration with your package not being delivered. We completely get that it's disappointing, especially considering that you needed it for today. We're happy to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 117280 in your message to us. X: https://bby.me/vwlke4 Facebook: https://bby.me/uybykb Instagram: https://bby.me/80eoft
staff failed to assist with a simple product pickup
Business reply on Google
Hello, Not being contacted for assistance is frustrating. Allow us to hear more about this experience. Please mention review #96848 when reaching out on social media. Facebook (https://bby.me/bb9pld) Twitter/X (https://bby.me/f3ya0y) Instagram (https://bby.me/rtpbet)
Multiple delivery cancellations and poor coordination between store and third-party…
Business reply on Google
Hello, Eric, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #77175" when reaching out on social.
Inconsistent return policy information provided by staff and management.
Business reply on Google
Hello Taylor, Thanks for reaching out and providing your feedback. Returns are usually a quick and easy process, so we can understand your concerns. We would love to see if we can assist you in any way. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #65648 in a private message. Facebook (https://bby.me/bsemzw) Twitter/X (https://bby.me/bltjm3) Instagram (https://bby.me/2lf6kg)
Employee was rude and dismissive regarding a laptop trade-in inquiry.
Business reply on Google
Good Evening, Sarah, Best Buy strives to provide our customers with a supportive environment while they shop or process trade-ins with us. So, we definitely understand how you are feeling after not getting the help you needed while looking to trade your laptop in. We would love to look into this situation further with you. Please feel free to contact our team by sending us a private message on social media. Make sure that you include your Google review case ID in your message: #62566. - Facebook (https://bby.me/vvutbh) - Twitter/X (https://bby.me/ox9fms) - Instagram (https://bby.me/gmy1kj)
Security staff harassed a customer without cause or apology.
Business reply on Google
Hello, Dana, Thanks for reaching out and providing your feedback. We believe in treating everyone with respect, so this kind of feedback is never expected. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/k75h85), Twitter/X (https://bby.me/vwc5fw), or Instagram (https://bby.me/oymb0s). Please reference Google Review #54478.
Employee provided degrading service and refused to assist with a question.
Business reply on Google
Hey, Ivette. Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you private message us, please include your full name, phone number, email, and reference your Google review number #64964421. Regards, ^Jason