Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store charged restocking fee for an incorrect product sale
Business reply on Google
Hello Niu, We can see why you'd be disappointed, and we're grateful you took the time to share your experience with us. Being sold the wrong camera and then being asked to pay a restocking fee when you believe the error was not yours would understandably be frustrating. We also understand your concerns given your long history as a Best Buy member and credit card holder. Your feedback is important to us, and we'd like to ensure it's properly documented and reviewed. If you'd like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #193428 in a private message. We're here to listen and help however we can. • Facebook (https://bby.me/mCK4lP) • Twitter/X (https://bby.me/QD2eqX) • Instagram (https://bby.me/B9xmTB)
customer felt profiled and followed by staff while shopping
Business reply on Google
Hello, Thank you for the review. We never want our customers to feel that way. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 189122
Store refused a full refund due to a strict return policy.
Business reply on Google
Hello, Danelle, Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 187381. Facebook (https://bby.me/GNuoyh) Twitter/X (https://bby.me/czwHJy) Instagram (https://bby.me/r5gc4A) We look forward to assisting you there.
Poor experience with open box items and unhelpful management.
Business reply on Google
Hey there. We always want our customers to be happy with their open-box purchases. If you need some assistance, our team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your app review #173121 when reaching out to us. Thanks.
staff failed to provide necessary cables for purchased soundbar
Business reply on Google
Good morning, Thank you for taking the time to share this with us. Getting a new TV for the upcoming arrival of your new baby and spending some more time at home with them is understandable. While it does sound like the sales representative did a good job in providing the benefits of the soundbar, they should certainly have ensured that you had all the components needed to make your new setup work. We'd like to look into this further with you, if you can please send a private message on one of our social media platforms, Facebook (https://bby.me/GFnbvr), Twitter/X (https://bby.me/Yh8hZf), or Instagram (https://bby.me/cl7waB). Be sure to also include a reference to your "Google review #151674" in your message.
customer was misinformed about product availability and received poor service
Business reply on Google
Good Afternoon, Anthoney, We would be happy to learn more about the issues you had while shopping with us and the lack of support you received. Please feel free to send our team a private message on social media that includes your Google review case ID: #150846. - Facebook (https://bby.me/Ye5BsQ) - Twitter/X (https://bby.me/kBZRDQ) - Instagram (https://bby.me/5NRGWM)
Staff were unhelpful, dismissive, and prioritized socializing over assisting customers.
Business reply on Google
Hi, Marcela, We appreciate you taking the time to share your feedback. What you've mentioned is a bit concerning. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/h1gAOD), X/Twitter (https://bby.me/WHgR4B) or Facebook (https://bby.me/iVsq2O) with the details of your experience. Also add Google Review 133290. We look forward to hearing from you.
Staff member was rude and unhelpful regarding product availability.
Business reply on Google
Hello, Thanks for taking the time to leave your feedback. It's unfortunate that the interaction that you had was not a pleasant one. We understand why you would be disappointed. We would like to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126786 in your message to us. X: https://bby.me/7w14id Facebook: https://bby.me/30fhxs Instagram: https://bby.me/ng1h8v
Employee displayed rude behavior during the checkout process.
Business reply on Google
Hey there, George, We understand your concerns surrounding your interaction with on of our employee's. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/y4ep7c), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124940".
aggressive third-party sales representatives accosted the customer in store
Business reply on Google
Hello, Gem, Thank you for sharing your concerns with the AT&T reps in the San Antonio, TX Best Buy store. We can understand that not being happy with the interaction in store and feeling forced to buy can be difficult. We would be glad to chat with you further if you would like to reach out with Review 116905 on any of our social media profiles below. Facebook (https://bby.me/4ie4wl) Twitter/X (https://bby.me/fjprz6) Instagram (https://bby.me/it3n3k)
Manager accused customer of tampering and refused to process a return.
Business reply on Google
Hello, Thank you for your review. We want all of our customers to have a great experience in store, so we appreciate this feedback. If you would like to formally document your review, please connect with us on social media and include Google Review 101848 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff lacked knowledge about specific merchandise and could not provide assistance.
Customer experienced long wait times and lack of staff assistance.
Business reply on Google
Roger, This is not the experience that we want for customers choosing to shop here and we appreciate you taking the time to share what happened during your visit. Please send a private message your full name, phone number, email address, and the time and date this took place via our social media platforms on Facebook (https://bby.me/ds3f8f), Instagram (https://bby.me/w1fw6r), or @bestbuysupport on X. Be sure to mention that you are responding to Google Review 62676 so that we can tie it to your post here.
Staff refused to provide assistance due to lack of membership status.
Business reply on Google
Hello, We appreciate your loyalty to us. It's disappointing to hear that your recent experience has caused you to rethink this moving forward. We'd like to learn more if you can send a private message on one of our social media platforms, Facebook (https://bby.me/mz4ecj), Twitter/X (https://bby.me/1lmyq1), or Instagram (https://bby.me/d4iga4), and mention your "Google review #42274".
insufficient staffing and lack of knowledgeable sales assistance in appliance department
Business reply on Google
Hello, David, Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be to our experience in store, and we would like to take a closer look into this with you to assist in an way possible. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 30495. Facebook (https://bby.me/f6ltya) Twitter/X (https://bby.me/tambs8) Instagram (https://bby.me/iaj6u3) We look forward to assisting you there. Regards, ^ Brandon
Customer experienced racial profiling and poor service from store staff.
Improper dash cam installation caused vehicle electrical and safety damage.
Store damaged computer during service and refused compensation
Business reply on Google
Hello, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64555597 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Best Buy damaged laptop during service and refused to accept responsibility
Business reply on Google
Hello, Noah, Thanks for taking the time to leave a review here on Google. I can certainly understand the surprise and frustration at having your computer come back from service damaged. We'd like to hear more about this. Please reach out on social media with your name, phone number, and email. Please mention Google Review 64554176 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport We look forward to hearing from you. Regards, ^Meghan
Projector lacks advertised media playback functionality via USB port.