Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long delivery wait times and inability to reach customer service.
Business reply on Google
Hello, Thank you for the review. We understand your concern with having deliveries a week out. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 185631
Staff provided rude service and unprofessional commentary regarding payment methods.
Business reply on Google
Hey there. We know how important it is to be able to get the promotion that you are looking for. If you still need help, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #180149 in your message. Thanks.
The front desk employee displayed a poor attitude toward the customer.
Business reply on Google
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/Arixdn), Twitter/X (https://bby.me/NnWdrE), or Instagram (https://bby.me/e21z0m). Please be sure to include Google Review number 160296 when reaching out. Thank you.
automated phone system prevents contact with store staff
Confusing marketplace return policy prevented a refund for a phone.
Business reply on Google
Hey there, Natasha We understand your concerns surrounding your recent phone purchase with us. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/p3TTsK), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #136909".
Headphones stopped working shortly after purchase and store refused assistance.
Business reply on Google
Hi, Felix, It can be frustrating when your headphones last a couple of months after buying them. As you know, Best Buy offers Geek Squad Protection (GSP) plans for "what if" moments like this. Most products have a manufacturer's warranty. Therefore, we understand why you would visit your local store for assistance. We'd be delighted to take a look and see what's possible. Simply send a private message to one of our official social media platforms below and reference "Google Review 133260". Facebook (https://bby.me/6ozXUn), Twitter/X (https://bby.me/x0Dm6H) Instagram (https://bby.me/veopX2 Buy)
improper dryer installation and attempted phishing for personal financial information
Business reply on Google
Hello, Thank you for the review. We understand your frustration with not having your dryer properly installed. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 122865
Staff members are overly aggressive with sales pitches to customers.
Business reply on Google
Hello, Jesus, Thank you for sharing your concerns with the approach of the consultants in our Best Buy store in San Antonio, TX. We would be glad to get more feedback on your experience and help in any way we could if you would like to reach out to us on any of our social media profiles below with Review 119432. Facebook (https://bby.me/xedncf) Twitter/X (https://bby.me/mw9jcl) Instagram (https://bby.me/a9vxy3)
Staff provided incorrect information leading to permanent loss of personal data.
Business reply on Google
Hello. Thank you for taking the time to reach out. If you would like to get your experience documented or need any assistance, please do not hesitate to reach out to us on Facebook (https://bby.me/vvk4ee), Twitter/X (https://bby.me/f8bv6v), or Instagram (https://bby.me/4qfy1q) and one of our agents will be glad to help. When reaching out via social media, be sure to mention that it's in response to Google Review number 118154. Thanks.
Geek Squad attempted to charge for warranty-covered desktop repairs.
Business reply on Google
Hello, Chris, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support with our Geek Squad team. Nevertheless, we appreciate your feedback, and are happy to hear that Sergio was able to assist. Additionally, If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #102720" when reaching out on social.
Employee provided incorrect return policy information and management failed to follow up.
Business reply on Google
Hello, Anna, Thank you for taking the time to reach out to us here and sharing your experience. We understand how we would feel in this situation, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 100875. Facebook (https://bby.me/fem7no) Twitter/X (https://bby.me/4lg2n6) Instagram (https://bby.me/9fv62i) We look forward to assisting you there.
Poor customer service and difficulty scheduling installation appointments.
Business reply on Google
Hello, C, We understand how important a new dash camera can be, and we would like to take a closer look into this to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 44747. Facebook (https://bby.me/x8bl6i) Twitter/X (https://bby.me/41lgum) Instagram (https://bby.me/5mh2n5) We look forward to assisting you there.
Geek Squad staff accidentally wiped all data from customer's cell phone.
Business reply on Google
Hey there, Tracy, We understand your concerns with not receiving quality customer service during your recent service visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/xe9foc), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #44684"
Staff refused to show open-box item and made discriminatory accusations.
Business reply on Google
Hello. This is far from the experience we aim to provide to our customers, and we appreciate you bringing this to our attention. We would be glad to get this documented and shared with the appropriate teams as well as assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/j3q55q), Twitter/X (https://bby.me/td9k9x), or Instagram (https://bby.me/bh7gqb). When you message us, please include Google Review number 37368. Best, ^Allison
The purchased radio was missing essential components and hardware.
Business reply on Google
Hello, Thank you for providing feedback on Google. Unable to make an open box purchase due to missing part is, and poor customer service is frustrating. Connect with us on social media private links. When you are reaching out mention "Google Review # 28996", provide details about your review. Facebook (https://bby.me/bto02o) Twitter/X (https://bby.me/un0erk) Instagram (https://bby.me/2v5qrg) Here to assist, ^ Jay
Staff ignored customer and provided selective assistance at the store entrance.
Business reply on Google
Hello, thank you for taking the time to leave us a review here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #26205". Regards, ^ Josh Facebook (https://bby.me/c2mfpt) Twitter/X (https://bby.me/9ky6zf) Instagram (https://bby.me/tzbu8n)
Geek Squad failed to return accessories and provides poor communication.
staff failed to process payment change and failed to provide updates
Business reply on Google
Hi, Juan, Thanks for taking the time to leave a review here on Google. I can understand wanting timely support when visiting your local Best Buy and attempting to change the payment method on a Store Pickup order. If you require additional assistance, please send us a private message via social media. Our team would be happy to look into this closer and assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64992788” when reaching out on social media, and be sure to include your full name, phone number, and email address. Regards, ^Ravi
delivery personnel delivered items to the incorrect location
Business reply on Google
Hello there, Mylan! Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to receive your appliances as intended. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64777083 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Cheers, ^Ryan
Sales representative persistently interrupted personal conversation to solicit phone…
Business reply on Google
Hi, Greg, Thank you for your feedback. As a consumer myself, I can certainly understand how challenging it can be when your shopping experience is interrupted. We truly strive to create a welcoming and enjoyable environment for all our customers, and it sounds like this interaction may not have met that expectation. So that we can formally document your feedback, please reach out to us via Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport. In your message, kindly include your full name, phone number, and email address. Don't forget to mention your Google review number 64704002. Kind regards, ^Pre