Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were unprofessional, unhelpful, and rude during the customer visit.
Store allowed return of expensive item without proof of purchase or ID
Business reply on Google
Hello, Having an order returned can be difficult when you haven't authorized the return. We would be glad to notate what occurred if you would like to reach out to us on any of our social media profiles below with Review 187593 for support. Facebook (https://bby.me/uALU6X) X (https://bby.me/qMM3oE) Instagram (https://bby.me/W4MX7j)
Staff member was rude and impatient during a customer inquiry.
Store staff were rude and disrespectful to the customer.
Business reply on Google
Hey, We understand how upsetting that type of shopping interaction can be frustrating. Please feel free to reach out to us through a private social media link, please reference review #181534. We look forward to connecting with you. Facebook (https://bby.me/WXHN6f) Twitter/X (https://bby.me/lnHtfZ) Instagram (https://bby.me/ZLOewj)
Customer dissatisfied with store policies
Sales associate was unable to provide product information or open packaging.
Business reply on Google
Hello, thank you for leaving us a review. Being able to get the information you need is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #178579". Facebook (https://bby.me/sOl0cS) Twitter/X (https://bby.me/9djFPs) Instagram (https://bby.me/vTDTfN)
Employees allegedly withheld merchandise from sale for personal acquisition
Business reply on Google
We understand the frustration when you are unable to make a purchase of an item in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ifpSfZ), Twitter/X (https://bby.me/O2HZ2o), or Instagram (https://bby.me/vhWXQP), and mention your Google review, 157986.
Retailer refused to assist with a defective product issue
Business reply on Google
Hi there. Not receiving the proper support when it comes to an item malfunctioning can be a frustrating experience. We would be glad to look into this for you and see how we can help. If you have a moment, please reach out to us on Facebook (https://bby.me/elH5Z8), Twitter/X (https://bby.me/5OSBn8), or Instagram (https://bby.me/zkvO34). When reaching out via social media, be sure to mention that it's in response to Google Review number 151009. Thank you.
Staff attempted to open a credit card without customer permission.
Business reply on Google
Hi there! That is concerning to hear that an application was trying to be submitted on your behalf without your knowledge. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/OggNQG), Twitter/X (https://bby.me/3Y16c6), or Instagram (https://bby.me/NZjLOR). When reaching out via social media, be sure to mention that it's in response to Google Review number 150747. Thank you.
Geek Squad cancelled appointment last minute causing lost wages and time.
Business reply on Google
Thanks for sharing your experience with us. We're concerned to hear that your service appointment didn't go as planned, which we understand would be frustrating. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/4gPiFU), Twitter/X (https://bby.me/IezDbu), or Instagram (https://bby.me/DGLJQN) and mention your "Google review #150136," we'll be happy to look into this with you.
Unprofessional interaction with a store designer
Business reply on Google
Hello, Avery, Thank you for taking time out of your day to share your feedback. Receiving friendly and knowledgeable assistance in a Best Buy should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/s8Gp1K), Twitter/X (https://bby.me/NWV5rv), or Instagram (https://bby.me/ReeeMj). Please reference Google Review, #147262.
Employee provided incorrect warranty information and exhibited rude behavior.
Business reply on Google
Hello, Diego, Getting a screen protector replaced would require you returning the old screen protector. We can understand that having differing information provided can be difficult. We would be glad to investigate your experience if you would like to reach out to us on any of our social media profiles below with Review 145993. Facebook (https://bby.me/HflE1w) X (https://bby.me/EybYK6) Instagram (https://bby.me/nVEeWA)
Appliances stopped working and manufacturer is unresponsive to warranty claims.
Business reply on Google
Hello, Thanks for taking the time to share this with us. We can understand having your items stop working so soon after getting them, and not being able to receive assistance isn't welcome. We'd be happy to look into this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/AZoB7r), Twitter/X (https://bby.me/FfcuXg), or Instagram (https://bby.me/XZplJx). Please also refer to your "Google review #139301" in your message.
Sales representative refused to assist with finding specific appliance models.
Business reply on Google
Hello. Thank you for your feedback regarding your shopping experience. If you need any assistance, or would like to get your interactions documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, Twitter/X: @BestBuy Support. Please be sure to include Google Review number 137598. Thanks!
Aggressive sales tactics and inaccurate pricing information provided by staff.
automated phone assistant is inefficient and frustrating
Business reply on Google
Hi, Kourosh, Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting a user-friendly customer service interaction. So that we can better assist, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/mq6dna), X (https://bby.me/lgk706), or Instagram (https://bby.me/yom8ua). Be sure to mention “Google review #126160” in your social media message. We look forward to assisting you!
Staff are unwilling to demonstrate home theater equipment in the store.
Customer experienced rude behavior and unprofessional conduct from store staff.
Business reply on Google
Hey there. We can understand being frustrated with trying to pick up your order. If you would like to add anything, or have any questions, please send us a private message on one of the social media platforms listed below. Be sure to also include your review number, 117385, when reaching out. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Inaccurate stock information provided by phone support caused a wasted trip.
Business reply on Google
Hello, Sly, Thank you for your feedback. It can be really frustrating when you aren't given correct information over the phone. If you would like to formally document your experience with us, please send a message on social media. Please include Google Review 114141 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff provided false information regarding promotional rewards and were unhelpful.
Business reply on Google
Hello. Thank you for sharing your concerns on your Black Friday shopping experience. We certainly understand that long delays during the busiest shopping day of the year can be difficult. We would be glad to support you if you would need assistance you can reach out to us on any of our social media profiles below with Review 76767. Facebook (https://bby.me/gsk4rv), Twitter/X (https://bby.me/4vvnfu), Instagram (https://bby.me/vuj4op)