Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer service provided incorrect information and failed to resolve the issue.
Business reply on Google
Hello, Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one, that's never what we expect. We would like to hear more about what happened. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 182585 in your message to us. X: https://bby.me/dTjPoC Facebook: https://bby.me/0O8WXH Instagram: https://bby.me/T0cvyW
Store refused trade-in due to unrecognized watch band color
Store failed to verify identity resulting in unauthorized pickup of orders.
Business reply on Google
Hello, Jeremy, Thanks for leaving a review. It can be very frustrating to have someone pickup your orders. Not all orders require ID to be checked. However we'd be happy to look into this and see what we can do to assist. Please reach out to us on social media. Please include Google Review 154942 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Staff was dismissive and unhelpful regarding a specific product inquiry.
Business reply on Google
Good Evening, We certainly understand how you are feeling after being directed to the location of the item you were interested in, and did not receive the assistance you requested. We would be happy to review this situation in full. Please send our team a private message on social media, so we can better assist you. In the message, please include your Google review case ID: #144930. - Facebook (https://bby.me/qnJg7E) - Twitter/X (https://bby.me/U8CaVp) - Instagram (https://bby.me/ugynEu)
Geek Squad refused to install a customer-provided screen protector
Business reply on Google
Hello! Thank you for your review. We understand how challenging it is when service doesn't go as expected. We appreciate you taking the time to share your experience as it helps continue to improve. To formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 122810.
staff failed to assist customer with unlocking products
Business reply on Google
Hello, Jose, Thank you for taking the time out of your day to leave a review. Not getting the assistance you're looking for in a store can be really difficult. If you are in need of assistance or want to formally document your experience, please send a message on social media. Please include Google Review 116957 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Open box television screen goes black during initial setup
Business reply on Google
Hello, Khan, We appreciate you taking the time to write us about your open-box TV and choosing us for your purchase. We're sure it can be frustrating to make a purchase and then notice something is wrong with it. We’d like to get this looked into further for you. Please write us through our social media channels on Instagram (https://bby.me/btsuty), X/Twitter (https://bby.me/u2s1vp) or Facebook (https://www. https://bby.me/tjjghs) with the details of your situation. Also add Google Review 83056. We look forward to hearing from you.
Customer support refused to assist with a faulty product purchase.
Business reply on Google
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/lg3rv9), Twitter/X (https://bby.me/euyu2u), or Instagram (https://bby.me/ej66dw) with more information about your experience? Please begin your message with "This is regarding my Google Review #82073".
customer reports being harassed by staff while shopping in store
Business reply on Google
Hi there! Thank you for your review. We appreciate you taking the time to share your experience. To formally document your concerns or address any additional questions or concerns, feel free to reach out to us on social media using the links below. Be sure to mention your Google review 76342. Facebook: https://bby.me/7sivjy Instagram: https://bby.me/r2k49p Twitter/X: https://bby.me/1f6tqt
Staff sold an incompatible hard drive for the customer's computer.
Business reply on Google
Good Morning, Bernard, We certainly understand how you are feeling after not receiving the correct recommendation for hard drives in your MacBook Pro. We would be happy to review this further with you. Please feel free to contact our team on social media by sending us a private message with your Google review case ID in it, so we can help: #56015. - Facebook (https://bby.me/226ga5) - Twitter/X (https://bby.me/12p2p8) - Instagram (https://bby.me/1qrwc2)
customer service phone system fails to connect to store staff
Business reply on Google
Hello, Hung Duong, It can be frustrating not to be able to contact your local store and get lost in a never ending phone tree. If you are in need of assistance, please reach out on social media. Please include Google Review 39224 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
purchased speakers were defective and staff provided incorrect technical advice
Business reply on Google
Hi Joey, Thanks for sharing this review here. I hate to hear that the speakers you purchased didn't work properly, which I understand would be frustrating. If you need any further assistance with this, or would like to share additional feedback with us, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/g62usa), Twitter/X (https://bby.me/odu6g7), or Instagram (https://bby.me/ur8l8u). Please also include the Google Review reference number #38815. Thank you, ^Caleb
Staff members were unhelpful and inattentive to customer needs.
Business reply on Google
Thank you for sharing your feedback with us, Vonnie. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/b1sbj3), X/Twitter (https://bby.me/vsa072) or Facebook (https://www. https://bby.me/sih7ed) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 14044. We look forward to hearing from you. Regards, ^Deysha
Store sold a pre-paid item to another customer
Business reply on Google
Hello and thanks for reaching out on Google. We understand the frustration when an order does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64958259. Kindly, ^Graham
Staff allegedly bypassed store policy to reserve items for personal associates.
Business reply on Google
Hi, E. Rodriguez, We are saddened to hear of what you've experienced during your recent visit to your local Best Buy store. I can imagine how frustrating this must have been and our team would like to look into this further. Please reach out to us with a private message that includes your name, phone number, and email address so that we can see work to creating better customer service experiences going forward. Be sure to mention Google Review 64803677 in your message using one of the links I've listed below. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) Sincerely, ^Tina
Store refused to verify purchase record for a defective television.
Business reply on Google
Hi there, Ge, Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. Google Review #: 64349651 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Staff member followed customer closely causing discomfort and feeling of being watched
Business reply on Google
Hello, David, Thank you for taking the time to write a review and leave us some great feedback. We know it's frustrating when you can't find the help you need. Our customers expect great service when coming to our stores, and it's understandable to be disappointed when the service is less than stellar. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review,. Kindly, ^Meghan
Open box television was missing correct remote and stand components.
Business reply on Google
Good Afternoon, Rahimulah Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64049075" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
customer experienced unhelpful service regarding a trade-in process
Business reply on Google
Hi Daniel, We appreciate you taking the time to leave your feedback here. It's unfortunate that you were unable to get assistance with your trade-in. We understand why this would be frustrating for you. We're happy to take a look into this matter for you and help in any way we can. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #63865274 as reference and include your full name, phone number and email in your initial message. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
long wait time for order pickup and lack of store stock