Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The automated AI customer service agent is difficult to navigate.
Business reply on Google
Hey there. We know how important it is to connect with someone at your local store. If you still need assistance, our team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your app review #176907 when reaching out to us. Thank you for your time.
The refrigerator delivery was delayed by three days.
Business reply on Google
Hello, Jennifer, We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you. Please write us through our social media channels on Instagram (https://bby.me/Df8hi2), X/Twitter (https://bby.me/ssGrDl) or Facebook (https://bby.me/vX4Mpj) with the details of your experience. Also add Google Review 155485. We look forward to hearing from you.
Store refused to honor warranty on a previously returned laptop purchase.
Business reply on Google
Hello, Sarah, We appreciate you taking the time to write to us regarding your laptop. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you. Let’s get this looked into further for you. First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/dYji1f), X/Twitter (https://bby.me/xvkBnN) or Facebook (https://www. https://bby.me/ZczsrM) with the details of your situation. Also add Google Review 151370. We look forward to hearing from you.
Manager used unprofessional language and behavior during a customer dispute.
Business reply on Google
Hello, Saul, Thank you for taking the time to leave a review. We want all of our customers to feel safe and respected in our stores. We'd like to hear more about this. Please reach out on social media to connect with us. Please mention Google Review 145818 in your message. Here are the links to our socials: Facebook (https://bby.me/kAuo4p), Twitter/X (https://bby.me/CKRiFt), or Instagram (https://bby.me/qghRxu).
Employee displayed unprofessional behavior and verbal aggression toward customers and…
Business reply on Google
Good morning, Thank you for taking the time to share this feedback with us. We understand trying to get hot items like Pokémon cards by waiting for the release day, only to see others leaving the store with them prior to that, wouldn't have been welcome. From what you described, what followed was not the experience we want our customers to have. We'd like to ensure that this is reviewed further on our corporate level, and shared with the appropriate leadership. Please send a private message on one of our social media platforms, Facebook (https://bby.me/ZEKNxv), Twitter/X (https://bby.me/eQZ7o5), or Instagram (https://bby.me/FKylrG), and include a reference to your "Google review #145438".
Received damaged open box television with missing components and poor service.
Business reply on Google
Hello, Thank you for the review. We understand your concern with your recent open box purchase. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 121139
Inaccurate website information regarding recycling policy for coffee machines.
Business reply on Google
Hi, Kim, Thank you for your review. It can be frustrating when your item is denied recycling. We'd like to hear more and see if we are able to assist with recycling or to formally document your experience with us. Please reach out on social media and provide Google Review 118292 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
delivery service failed to install appliances and charged for return trip
Business reply on Google
Hello, Fred, Thank you for sharing your concerns with your appliances not being installed during your delivery. We would like to chat with you to better understand your experience. Please reach out to us on any of our social media profiles below with Review 110120 for support. Facebook (https://bby.me/jyi4p2) Twitter/X (https://bby.me/7e7xmh) Instagram (https://bby.me/wb1k1y)
Employee attempted to open an unauthorized credit line for the customer.
Business reply on Google
Hello, Hao, Thank you for sharing your concerns on your experience with the sale rep at the San Jose, CA Best Buy location. Please reach out for support on any of our social media profiles below with Review 108256. Facebook (https://bby.me/i7i9sw) Twitter/X (https://bby.me/ksxi5v) Instagram (https://bby.me/lzw912)
Sales staff were dismissive and smug toward the customer.
Business reply on Google
Hello, Thanks for taking the time to share your feedback. It's unfortunate that that happened. We would like to get some more information regarding your experience and document your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 106459 in your message to us. X: https://bby.me/od1hp0 Facebook: https://bby.me/3wgen7 Instagram: https://bby.me/u3mgtt
Cashier ignored the customer in line to serve someone else first.
Business reply on Google
Hello, thank you for sharing your experience with us here. Being able to get through checkout in a speedy manner is important. Can you please reach out to us on Facebook (https://bby.me/jwlseq), Twitter/X (https://bby.me/tcsntj), or Instagram (https://bby.me/m6wzto) with more information about your experience? Please begin your message with "This is regarding my Google Review #101842".
ordered security system was unavailable for scheduled installation
Business reply on Google
Hi, Adam, Thank you for taking the time to share your review with us. We hate to hear that your experiences have not been a proper representation of the high level of service that we aim to provide here at Best Buy. We'd like to discuss this matter further. Please private message us on Facebook (https://bby.me/bu41qe), Twitter/X (https://bby.me/8avs0g), or Instagram (https://bby.me/dzre85). Please be sure to include "Google review 84382." Thanks!
Store manager refused to resolve incorrect order fulfillment issue
Business reply on Google
Hello, Ben. We understand the frustration of this order experience and would like to review it further. Please reach out to us in a private message on Facebook (https://bby.me/jn4dyy), Twitter/X (https://bby.me/66qaym), or Instagram (https://bby.me/81pni6), and mention your Google review, 52643. Additionally, we would recommend removing your order number from your review. It is considered sensitive information, as it could be used to obtain certain data of yours.
customer waited thirty minutes without receiving assistance from staff
Third-party delivery service imposed unreasonable requirements for appliance installation.
Business reply on Google
Hi, Julie, We appreciate you taking the time to share this review with us, although we hate to hear you had issues with your appliance order. We would like to learn more and see if we can help in any way. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64817459” when reaching out on social media. Regards, ^Katie
Customer was charged twice for an order and denied manager assistance.
Staff were unhelpful and prioritized socializing over assisting customers.
Technicians increased installation fees significantly above the advertised online price.
Employees were unhelpful and unable to fulfill simple customer requests.
Staff ignored request to lower loud volume causing sensory overstimulation