Big Tex Storage
🧰 Other Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility auctioned personal belongings after billing disputes and excessive fees.
Staff member was rude and denied access to the restroom.
Business reply on Google
I am sorry to hear you had a bad experience. After reviewing camera footage and talking with our team, I waited a few days to see if Google would remove this erroneous review. Since it is still up, allow me to respond to ensure our valued, "real" customers get the whole story. This review was from a mover on the Powell Relocation team (not a customer) that abruptly threw open our lease office door while our manager was attending to a valued customer and interrupted our manager to have restroom door opened. Our men's room was out of order as explained professionally and politely by our facility manager. We are truly sorry for this inconvenience. I am not sure this necessitated a 1-star review.
Staff provided incorrect billing information and exhibited rude behavior.
The storage unit rental fees are significantly higher than local competitors.
Unauthorized charges made to customer credit card without consent
Business reply on Google
Thank you for taking the time to share your feedback. I truly apologize for the misunderstanding regarding your recent experience with our facility. I want you to know that your concerns are very important to us, and I'm sorry to hear that you felt frustrated during the process. On the day of your call, I was indeed managing multiple responsibilities, including rentals, transfers, and some urgent tasks related to ongoing construction and move-ins. This high volume of activity required he immediate attention. I sincerely appreciate your patience when I asked for a few moments to review the account fully before getting back to you. I understand that you intended to make a one-time payment for your friend, and I'm glad I was able to reassure you that I would remove the card from auto bill and reverse the payment once I had a moment to check all details. Regrettably, I wasn't in a position to resolve it immediately, and I apologize if that created any inconvenience for you. Please rest assured that your feedback is invaluable in helping us improve our service. If there’s anything else I can do to address your concerns or assist you further, please feel free to reach out directly. We wa
The facility has an unresolved pest infestation and retaliates against complaints.
Staff member was rude and acted aggressively toward the customer.
Customer was harassed by staff in the parking lot
Business reply on Google
Hmm, so sorry you had a bad experience. I know it can be frustrating, but parking everywhere in the Heights is limited, including at our business. Please note, Bella Greens, our awesome neighbor, has an extra 20+ parking spaces through a parking lease at the lot on the northside of 11th Street by And yes, a sign was placed in our parking area to discourage parking of customers of other businesses.
Facility refused to prorate rent for a military move
Business reply on Google
Thank you for the wonderful review. One of the best traits our team of storage experts is their willingness and readiness to meet our customers needs with a storage solution. Please let us know how we can continue to earn your valued patronage.
Staff member restricted elevator access and demanded customer leave the property.
Business reply on Google
I am sorry sorry that you had a bad experience with us, but sadly we too had a POOR experience with All My Sons Movers (whom I believe you work or are associated with). On Oct 3rd your moving company was onsite to help a valued customer of ours. Our manager had to tell All My Sons Movers multiple times to NOT hold the elevator doors open, as it will break the controller. After your company ignored our requests and warnings, both elevators broke (ThyssenKrupp Elevator ticket # 007946178). After performing a system reset at our cost we got the elevator back online. Further the behavior of your moving crew was outrageous. Your team made noise, camped out on tenant's sofa in lobby, rode the tenant's bicycles in parking area. All this can be verified by our customer, who was also appalled by your behavior, and our video recordings. Our customer whom you moved has since provided a 5-star review of our company outlining the appalling behavior from All My Sons. In the future, please be more respectful of the storage facilities you work at, else please do not come to our property.