Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect billing information and exhibited rude behavior.
The storage unit rental fees are significantly higher than local competitors.
The facility has an unresolved pest infestation and retaliates against complaints.
Staff member was rude and acted aggressively toward the customer.
Facility refused to prorate rent for a military move
Business reply on Google
Thank you for the wonderful review. One of the best traits our team of storage experts is their willingness and readiness to meet our customers needs with a storage solution. Please let us know how we can continue to earn your valued patronage.
Staff member restricted elevator access and demanded customer leave the property.
Business reply on Google
I am sorry sorry that you had a bad experience with us, but sadly we too had a POOR experience with All My Sons Movers (whom I believe you work or are associated with). On Oct 3rd your moving company was onsite to help a valued customer of ours. Our manager had to tell All My Sons Movers multiple times to NOT hold the elevator doors open, as it will break the controller. After your company ignored our requests and warnings, both elevators broke (ThyssenKrupp Elevator ticket # 007946178). After performing a system reset at our cost we got the elevator back online. Further the behavior of your moving crew was outrageous. Your team made noise, camped out on tenant's sofa in lobby, rode the tenant's bicycles in parking area. All this can be verified by our customer, who was also appalled by your behavior, and our video recordings. Our customer whom you moved has since provided a 5-star review of our company outlining the appalling behavior from All My Sons. In the future, please be more respectful of the storage facilities you work at, else please do not come to our property.