BJ's Restaurant & Brewhouse
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to acknowledge customers at their table for ten minutes.
Business reply on Google
Hi Shannon, we sincerely apologize for your experience. It’s disappointing to hear about the lack of service you encountered. Your feedback is important to us, and we will address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts.
The meal was served cold and lacked quality and flavor.
Business reply on Google
Sorry to hear you were disappointed with your meal, Kevin. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
Leaky roof and slow, unresponsive service during the visit.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.
Server provided poor service and failed to address food issues.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.
The dessert provided had an insufficient amount of strawberries.
Business reply on Google
Sorry, Andrew. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to [email protected]. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Jacksonville North restaurant.
Long wait times and cold food served at the restaurant.
Business reply on Google
We're sorry to hear about your experience. We aim for consistency across all locations, and it's disappointing to learn we fell short. Your feedback is valuable, and we'll work to address these issues to improve service and food quality. Thank you for sharing your thoughts with us.
The restaurant provides consistently poor customer service.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Polaris restaurant. Allow us a few days to get back to you. Thank you.
excessive wait times and poor service from staff
Business reply on Google
Thanks for this feedback. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at [email protected] and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Jacksonville North restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
Poor customer service and long wait times for takeout orders.
Business reply on Google
We sincerely apologize for your experience, Craigory. Your feedback is important, and we're committed to improving our service. We appreciate your patience and hope to provide a much better experience on your next visit. Thank you for sharing your thoughts with us.
Steak was overcooked and service was poor.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Jacksonville North restaurant. Please allow us a few days to get back to you. Thank you for your review.
Inattentive service and incorrectly prepared food during a celebration.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.
Long wait times and cold food served at the restaurant
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The food took forty-five minutes to arrive for two people.
Business reply on Google
We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email [email protected] with the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you.
poor quality of takeout food items
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
Long wait times and cold food served due to understaffing.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.
The food quality was poor and lacked flavor.
Business reply on Google
Sorry to hear you were disappointed with your meal, Natasha. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
Restaurant failed to follow dietary request for takeout order
Business reply on Google
Sorry to hear you were disappointed with your meal, David. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
Long wait times, incorrect food orders, and poor service quality.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The burger served was burnt and prepared incorrectly.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The drink lacked alcohol and the wings were served without sauce.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Jacksonville North restaurant. Allow us a few days to get back to you. Thank you.