Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to acknowledge customers at their table for ten minutes.
Business reply on Google
Hi Shannon, we sincerely apologize for your experience. It’s disappointing to hear about the lack of service you encountered. Your feedback is important to us, and we will address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts.
The meal was served cold and lacked quality and flavor.
Business reply on Google
Sorry to hear you were disappointed with your meal, Kevin. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
Long wait times and cold food served at the restaurant.
Business reply on Google
We're sorry to hear about your experience. We aim for consistency across all locations, and it's disappointing to learn we fell short. Your feedback is valuable, and we'll work to address these issues to improve service and food quality. Thank you for sharing your thoughts with us.
The restaurant provides consistently poor customer service.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Polaris restaurant. Allow us a few days to get back to you. Thank you.
Long wait times and cold food served at the restaurant
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The food took forty-five minutes to arrive for two people.
Business reply on Google
We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email [email protected] with the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you.
poor quality of takeout food items
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
Long wait times, incorrect food orders, and poor service quality.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The burger served was burnt and prepared incorrectly.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
Long wait time for food while other tables were served first.
Business reply on Google
Hi Wanda, we're sorry to hear about your experience and the long wait. We strive to provide timely service, and it’s disappointing that we fell short. Your feedback is valuable, and we’ll address this with our team to improve. Thank you for sharing your thoughts.
Long wait time, cold food, and incorrect order preparation.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Polaris restaurant. Allow us a few days to get back to you. Thank you.
Poor service and undercooked food ruined an anniversary dinner.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The broccoli served was old and dry tasting.
Business reply on Google
Sorry, Faith. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to [email protected]. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Polaris restaurant.
excessive wait time and poor service from staff and management
Business reply on Google
We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email [email protected] with the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you.
Long wait times and incorrect, poor quality food served.
Business reply on Google
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant. Please allow us a few days to get back to you. Thank you for your review.
The food quality was poor and overpriced for the value.
Business reply on Google
We’re sorry to hear about your experience. Please email us at [email protected] and provide the name your review was posted under and that it is about our Polaris restaurant. Allow us a few days to get back to you. Thank you.
The food and drinks lacked flavor and alcohol content.
Business reply on Google
Sorry to hear you were disappointed with your meal, Dana. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
The restaurant served raw burgers posing a food safety risk.
Business reply on Google
Sorry, Kayla. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to [email protected]. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Polaris restaurant.
restaurant failed to process a refund for a missing takeout item
Business reply on Google
We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at [email protected]. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Polaris restaurant.
The restaurant served a cheese-less pizza and provided poor service.
Business reply on Google
Thank you for sharing your experience Jacquelyn. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.