Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store employee added unauthorized phone line to customer account
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
The monthly plan price was increased without adequate customer support response.
Store entrance was dirty and staff failed to acknowledge the customer.
Business reply on Google
Hello, Isabel. We sincerely apologize for your experience and appreciate you bringing this to our attention. Providing a welcoming and helpful environment for our customers is very important to us, and we regret that we didn’t meet those expectations during your visit. We take your feedback seriously and will be addressing these concerns with our team to ensure a better experience moving forward. If you’re open to it, we’d love the opportunity to assist you and make things right. Please feel free to visit us again or reach out so we can provide the service you deserve. Thank you for your honest feedback, and we hope to have the chance to serve you better in the future.
Store hours provided by staff were inaccurate
The business was closed during posted operating hours.
Business reply on Google
Hi Heather Skee, thank you for bringing this to our attention. We are looking into this issue and hope to have it resolved as soon as possible. We apologize for the inconvenience and hope you'll give us another chance in the future.