Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unhelpful during the rental process.
Customer charged for incorrect parking violation causing bank overdraft
Business reply on Google
Hi C Marriott, we apologize that you were wrongfully charged for a parking violation. We'd like to learn more. Please send us a private message with all of the details. They could also call our phone team at 1-855-352-7900 or email us at [email protected] if that would be more convenient. Thank you for bringing this to our attention. Reference case #248293 in the subject line for further review. ~SD
reservation not honored despite prior confirmation
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #148869” in the subject line. We are happy to help! Xavier
Staff refused to perform mileage checks and were rude to customer.
Business reply on Google
We apologize for the inconvenience you encountered when returning your vehicle. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #100686 in the subject line for further review. ~SD
Rental company charged for roadside assistance after providing vehicle with bald tires
Front desk staff was rude and failed to locate reservation.
Business reply on Google
We’re very sorry to hear about your experience at our Tech Ridge location, Carly. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please email us at [email protected] with your full name, your relationship to the renter, the email address associated with the rental, and your reservation or rental agreement number, and include SM #88067 in the subject line so we can review this matter and assist you promptly. ◈Elizabeth
Staff displayed unprofessional behavior and failed to honor the reservation.
inconsistent customer service and unhelpful staff during vehicle pickup
Rental denied due to identification requirements and refund not yet processed.
Business reply on Google
Hello Nathan We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #795727~Autumn~
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Hi, Victor. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #769709” in the subject line. We are happy to help! ~HP
Staff refused to honor reservation or assist with vehicle relocation.
Customer was overcharged after returning the rental car early.
Incorrect location information led to an erroneous no-show charge.
The customer service staff were rude and unprofessional.
Staff failed to communicate rental policy and wasted customer time.
Staff refused to provide a reserved vehicle due to high demand.
Business failed to honor a confirmed car rental reservation
Vehicle was dirty with improperly inflated tires and non-functional XM radio.
unprofessional staff and misleading pricing practices
Reserved vehicle was unavailable at the scheduled pickup time.