Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee added unauthorized insurance charges and threatened the customer
Business reply on Google
Hello Alton, we are sorry to hear about your less than positive experience. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #179009 in the subject line so we can track this. *Izzy
reserved vehicles were unavailable at multiple rental locations
Company charged for waived items and refused to provide a refund.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #65155” in the subject line. We are happy to help! Xavier
Customer service representative was rude and hung up on the caller.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #6701” in the subject line. We are happy to help! Xavier
The business owner exhibits unprofessional and disrespectful behavior toward customers.
The staff member was rude and yelled at the customer.
The rental counter associate was rude and inconsiderate to customers.
Rental car failed to start and manager was verbally abusive
Business reply on Google
Hi Whitney, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 726967 Hope to hear from you soon! -Aisha
customer charged for fuel despite returning vehicle with a full tank
Customer received incorrect vehicle size and dirty car without discount.
rude staff member and vehicle returned with incomplete fuel
Customer received a different vehicle class than the one prepaid.
Customer was incorrectly charged a fuel fee after refueling the vehicle.
Staff member refused service due to signature and mask policy disputes.
Vehicle was not cleaned properly and provided wrong car class.
Inaccessible after-hours drop-off and unprofessional staff interaction.
Staff refused to assist with a flat tire and missing equipment.
Customer wrongly charged for pre-existing vehicle damage
Business reply on Google
We're very sorry to hear this! Please call us at 1.800.621.2844 so we can look into this for you and assist you further.
The company failed to honor reservations and provided rude customer service.
Business reply on Google
We're very sorry for the inconvenience, JB. Please call us at 1.800.621.2844 to discuss this further so we can look into it and provide you with assistance.
The rental vehicle provided was smaller than the reserved truck model.