Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Rude counter staff and failure to provide reserved vehicle class.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 750133. We look forward to resolving your issue. Carter
unexpected high deposit charge and poor vehicle condition
Business reply on Google
Judy We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #736857~Autumn~
Customer denied refund for early vehicle return due to prepaid policy.
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 72042. Hope to hear from you soon! ~Monte
Company charged customer for pre-existing vehicle damage without prior notice.
Rental denied due to issues with debit card payment policy
Company failed to refund unauthorized additional charges after promising to do so.
Excessive wait time due to understaffing at the rental desk.
Vehicle mechanical failures and unauthorized towing charges