Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Vehicle equipment failure caused safety hazards and left customer stranded
Rental truck suffered multiple mechanical failures causing significant travel delays and…
Reservation cancelled without notice and unauthorized no-show fee charged.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #50180” in the subject line. We are happy to help! Xavier
The rental company incorrectly claimed the credit card payment was declined.
Business reply on Google
We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case # 26507. Thank you. ~SE
Reserved vehicle was unavailable upon arrival with no alternative provided
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #20861” in the subject line. We are happy to help! Xavier
customer denied car rental due to late arrival
Business reply on Google
Hello! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #901063” in the subject line. We are happy to help!~RG
Customer denied reserved truck rental due to arrival time
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #886233” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff member was rude and unhelpful regarding a vehicle exchange.
Business reply on Google
Hi. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #879045” in the subject line. We are happy to help! ~HP
Staff added unauthorized charges and discriminated against the customer.
Business reply on Google
Hello Ume! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #872531” in the subject line. We are happy to help!~RG
Reserved vehicle unavailable at location and poor customer support resolution
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 719528. We look forward to resolving your issue. JTC
Staff provided preferential treatment to local customers over other renters.
Staff refused to assist with vehicle swap after processing unauthorized exchange.
Staff attempted to charge customer for cleaning after failing to inspect.
Rental location was unexpectedly closed during scheduled operating hours.
Staff were rude and unprofessional regarding a car reservation issue.
Reserved vehicle was given away without notice and additional fees charged.
Rental car unavailable at reserved time and price
Rental vehicle provided did not match the reservation requirements
The rental location provides fraudulent reservations and poor customer service.
Customer charged an unfair cleaning fee for a returned rental car.