Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle provided was damaged and smelled of cigarette smoke
Staff refused temporary license despite prior confirmation over the phone.
Business reply on Google
Hello Brian! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #186724” in the subject line. We are happy to help!~RG
The refund process for the car rental deposit is excessively delayed.
Business reply on Google
Hello Amber! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 121753 on all correspondence. We are happy to help! ~Susan
Company withheld funds and cancelled reservation without providing a valid reason.
Business reply on Google
Hello Paris! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 101445 on all correspondence. We are happy to help! ~Susan
Rental car reservation was cancelled due to lack of vehicle availability.
Business reply on Google
Hello Denita! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 38212 on all correspondence. We are happy to help! ~Susan
Staff failed to open the rental location at the scheduled time.
Business reply on Google
Hi Betty, we do apologize for the inconvenience you encountered with your Budget rental. I will be sure to get the details of your review to the appropriate team. ~HP
Rental vehicle was unsanitary and customer was overcharged for a downgrade
Unexpected additional deposit and credit check required for prepaid rental.
The company charged a cleaning fee for pet hair.
Reserved cargo van was unavailable without proper customer notification
customer was double charged and refund has not been processed
Inconsistent rental requirements and unauthorized credit check caused service denial
Defective seatbelt and unprofessional staff handling vehicle return process.
Poor vehicle maintenance and unhelpful customer service at rental location.
Rental unavailable, long wait, and incorrect fuel charges applied.
Staff member displayed unprofessional and discriminatory behavior toward the customer.
Reserved truck was unavailable and customer was wrongly charged a fee
Vehicle unavailability, poor cleanliness, and unprofessional staff behavior.
Vehicle provided was dirty and required immediate maintenance
Vehicle stolen from rental lot due to lack of security measures