Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
HI Tom, we completely understand your frustration and don't blame you for being upset about the inconvenience you were caused today by trying to pick up a truck that you had reserved for your move. I know that moving in itself is stressful. We forecast truck availability based off how trucks are schedule to return. There are several circumstances that could cause inventory issues (trucks being extended, not returned on time or as agreed, returned to different location, and or breakdowns). Again we apologize for any inconveniences this has caused , however per our terms and conditions we do not guarantee the availability of our trucks; only the rates. -S.R.
Vehicle provided was dirty and smelled of smoke after multiple attempts.
Business reply on Google
Hello I apologize that you were given a vehicle that was dirty. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #68845 as well. Thanks Blake
Reserved vehicle unavailable and staff refused to provide service
Business reply on Google
Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, details of your experience, and email address for further review. ~SD
unprofessional staff and lack of clear return instructions
Customer was wrongly charged a cleaning fee for a pre-existing odor.
Business reply on Google
Hi, Christopher. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #889122” in the subject line. We are happy to help! ~HP
The rental location failed to provide the booked vehicle class.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] Include details of the issue in the email and list “SM #859900” in the subject line. We are happy to help! Xavier
unauthorized change of pickup location without adequate customer notification
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case . We look forward to resolving your issue. Carter
Vehicle provided had unsafe tires and contained illegal substances.
Customer charged an erroneous no-show fee despite completing the rental.
The rental car experienced mechanical power loss during a long trip.
Customer charged for an extra day without prior disclosure.
Customer charged unfair cleaning fee after staff confirmed vehicle condition
Reserved vehicle was unavailable upon arrival at the rental location.
The rental location falsely claimed the fuel tank was not full.
customer overcharged for rental duration and hit with unexplained fees
Rude staff and unclean vehicle provided upon pickup
Business opened late and refused a refund for early vehicle return.
customer charged for excessive fuel usage despite minimal distance traveled
Unauthorized charges were not refunded after three months of waiting.
Business reply on Google
We're very sorry for the delay in this process, Amy. Please call us at 1.800.621.2844 so we can look into this for you and provide you with further assistance.
Reserved vehicle was given away and staff failed to locate keys.
Business reply on Google
We are very sorry to hear this, Corey Gerlach. Please call us at 1.800.621.2844 so we can look into this further and provide you with assistance.