Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The company incorrectly charged a fee for an empty gas tank.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#105971 to the email as well. Thanks Blake
Unexpected high rental extension fees and inconsistent pricing quotes
Rental vehicle provided with unsafe tires and poor interior cleanliness.
Business reply on Google
Hello H.R.! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM post # 899248- on all correspondence. We are happy to help! ~Susan
The business applied unauthorized charges and fees without prior notification.
Business reply on Google
Hi Aly, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #898623" in the subject line. Our team is more than happy to help! -Aisha
The rental car was filthy and the facility had a broken door.
Customer was incorrectly charged for fuel despite returning a full tank.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 743133 Hope to hear from you soon! Xavier
Excessive wait time for scheduled rental car appointment
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 736738 Hope to hear from you soon! Xavier
customer unable to reach location staff to extend rental reservation
Vehicle provided was dirty, unsafe, and contained illicit substances.
rental car return was not processed in the system
Customer received a damaged vehicle and experienced significant rental delays.
Vehicle provided was dirty and had significant mechanical safety issues.
The business charged more than the amount listed on the receipt.
Multiple vehicle failures and poor customer support during rental period.
The rental car was provided in an extremely dirty condition.