Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to honor a reservation and exhibited aggressive behavior.
Business reply on Google
Hi Raúl , we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #138949 in the subject line. -S.R
Reserved vehicle was unavailable at the rental location
Business reply on Google
Hello Mark! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 100259 on all correspondence. We are happy to help! ~Susan
Staff allegedly stole personal tools and overcharged the rental rate.
Business reply on Google
Hello Kristina! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #53624” in the subject line. We are happy to help!~RG
location failed to provide reserved vehicle and staff were unhelpful
Reservation not honored and vehicle provided was dirty and under-fueled.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #44935” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
customer charged higher rates than promised without clear explanation
Reserved luxury vehicle was unavailable and no price adjustment was provided
Business reply on Google
Hello I apologize that you are not happy with your rental experience and did not get the vehicle that you reserved. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#841884 as well. Thanks Blake
Incorrect fuel charges and inaccurate mileage recording at vehicle return.
Damaged vehicle with faulty doors caused water damage to personal property.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #798810” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Unauthorized charge after reservation was cancelled in person
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you could please PM us your rental agreement or reservation number, and the name on the rental contract if different from yours, so we can look into this. Thank you for your time and patience. Carter
Rental agency refused debit card payment due to customer credit score
Business reply on Google
Jayson We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #752307~Autumn~
The rental location added unauthorized fees and provided poor vehicle conditions.
Reservation was not honored and customer was forced to buy insurance
Customer was unfairly charged a large pet cleaning fee
Vehicle was dirty, damaged, smelled of smoke, and service was poor.
unjustified cleaning fee charged and poor communication regarding location change
The rental location failed to honor a confirmed vehicle reservation.
Reserved vehicle was unavailable upon arrival causing significant scheduling delays.
unauthorized charges for gas and drop-off fees despite returning vehicle correctly
The company overcharged for the rental and added unauthorized services.