Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
reservation was not honored upon arrival at the rental location
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Hello Alecia, we are sorry to hear that you were not able to obtain a vehicle from the location. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #149809 in the subject line so we can track this. *Izzy
Customer charged cleaning fee for a vehicle that was already dirty.
Business reply on Google
We are incredibly sorry to hear this. Charging a cleaning fee for a vehicle that wasn't clean to begin with is a clear oversight on our part and not the experience we aim to provide. Please email us at [email protected] with case #99336 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
online reservations are not honored by the local office
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #94100” in the subject line. We are happy to help! Xavier
Rental denied due to credit card requirement policy
Business reply on Google
Hello. I apologize for any inconvenience this policy may cause. Our location requires a soft credit check at the time of rental for customers using a debit card to determine eligibility. This is a soft inquiry and will not affect your credit score. If the check cannot be completed or is unsuccessful, a major credit card in the renter’s name will be required. For further assistance, please call 800-214-6094 or email [email protected] with your reservation details and case #89263 in the subject line. -S.R.
Rental truck was infested with roaches causing property damage
Customer was unfairly charged a cleaning fee for minor debris.
Unclear billing charges and poor vehicle preparation at rental location.
Vehicle provided was dirty and had non-functional safety seatbelts.
Unavailable reserved vehicle and unsafe tire condition at rental location
Incorrect fuel service charge added to final rental receipt
unauthorized cleaning fee charged for a dirty rental vehicle
customer charged for unauthorized services and insurance fees
customer charged extra day due to unclear rental return policy
Customer charged an unexpected cleaning fee for normal vehicle use.
unauthorized charges and incorrect billing for insurance and tolls
The rental company provided broken vehicles and charged for them.
Business reply on Google
We're so sorry to hear this! Please email us at [email protected] so we can look into this further.
customer charged extra fees after prepaid rental was returned
Business reply on Google
We're very sorry to hear about this experience, Mark. Please email us full details at [email protected] so we can look into this further and assist you.
Website failed to disclose age restrictions for prepaid rental reservation.
The rental location lacked the promised after-hours vehicle drop box.