Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reservation cancelled, forced insurance upcharge, and vehicle was damaged and dirty.
Business reply on Google
Hello Sean! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 202563 on all correspondence. We are happy to help! ~Susan
Rental location closed early and failed to honor reservation pricing
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #174767” in the subject line. We are happy to help! Xavier
The rental car provided was not cleaned and smelled of smoke.
Reserved vehicle was unavailable and staff were dismissive and rude
Business reply on Google
Hello, we are sorry to hear about your less than positive experience. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #128396 in the subject line so we can track this. *Izzy
The business delayed the scheduled vehicle pickup time by two hours.
Business reply on Google
Alberto, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #97553 in the subject line. -Vee
The rental location had no vehicles available despite a prepaid reservation.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #42907” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental location failed to provide the reserved vehicle type.
Business reply on Google
Hello! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 26231 on all correspondence. We are happy to help! ~Susan
Staff member was verbally abusive and insulting to the customer.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #16208” in the subject line. We are happy to help! Xavier
Rental vehicle provided with a dangerous, damaged tire.
Vehicle provided was dirty, poorly maintained, and had mechanical safety issues.
The rental vehicle was provided in an extremely dirty condition.
Staff refused rental due to foreign license despite company policy
Rental reservation cancelled due to credit card verification system error
Rental reservation cancelled by company one hour before pickup
Reserved vehicle was unavailable and staff failed to provide replacement
Vehicle unavailable and provided car was dirty and damaged
Staff refused to accommodate a minor delay for a rental pickup.
Rental rate increased significantly after modifying the pickup time.
Reserved minivan was unavailable despite prior confirmation of late pickup
Reserved vehicle unavailable, poor cleanliness, and failure to refund deposit.