Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle unavailable, rude staff, dirty car, and incorrect toll charges.
Business reply on Google
Corey, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #220465 in the subject line. -Will
The rental location had no trucks available despite a confirmed reservation.
Business reply on Google
Hello Diane! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #201189” in the subject line. We are happy to help!~RG
Reserved vehicle unavailable with no alternative or immediate refund process.
Long wait times and unprofessional staff behavior at rental desk.
Business reply on Google
Christian, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #176470 in the subject line. -Vee
Reserved vehicle was unavailable at pickup time
Reservation cancelled by business followed by an erroneous no-show fee charge
Business reply on Google
Hello I am sorry that we did not have a truck for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Thanks Blake
Business was closed during the scheduled reservation pickup time.
Location was unstaffed during business hours leaving customer stranded
Staff made the car rental process difficult and refused payment methods.
Poor vehicle availability and inefficient car exchange process.
The rental vehicle was returned in an unsanitary condition.
The rental car was dirty and staff failed to provide receipt.
Staff provided poor service and failed to address a broken vehicle.
The rental location failed to provide a preordered vehicle.
Reserved vehicle unavailable and long wait times due to system issues
Reserved vehicle was unavailable upon arrival
Reserved vehicle unavailable and difficult cancellation process caused significant delays.
Rental vehicle provided with a flat tire and a donut spare.
Reserved vehicle was unavailable at the time of pickup
Reserved vehicle was unavailable and promised compensation was not provided