Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
excessive wait times due to insufficient staffing at airport location
Business reply on Google
Gerry, we sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #254861 in the subject line. -Vee
Unauthorized additional charges were added to the rental contract at pickup.
Business reply on Google
Hi Luis, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Houston location. We understand how frustrating it must have been to see additional services and charges included on your contract without your consent. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, full name, email address, phone number, and your relationship to the renter (if applicable), and include case #225979 in the subject line so we can assist you directly. – Dee
Long wait times, poor vehicle condition, and inadequate customer support response.
Business reply on Google
Hi Rodrigo. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. We apologize that the vehicle was in poor condition and that the staff was less than helpful. We would like a chance to look into this for you. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #185758 in the subject line. -Bridget
unjustified cleaning fee charged for normal exterior dust
Business reply on Google
Hello Mario! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 183552 on all correspondence. We are happy to help! ~Susan
Long wait times and failure to provide reserved vehicle
Business reply on Google
Hello Ayse, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #180651 in the subject line so we can track this. *Izzy
Excessive wait times at the rental counter due to understaffing.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #169173” in the subject line. We are happy to help! Xavier
Unauthorized charges added to rental agreement without customer consent
Business reply on Google
Shawnique, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #166077 in the subject line. -Nat
Excessive wait times and disorganized vehicle pickup process at airport location.
unauthorized extra charges added to rental contract during pickup
Business reply on Google
Hello Olaf! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 162725 on all correspondence. We are happy to help! ~Susan
Long wait times due to insufficient staffing at the rental counter
Business reply on Google
Hi Rhett. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #137729 in the subject line. -S.R.
Double billing error and poor customer service regarding rental car issues
excessive wait times and incorrect fuel charges upon vehicle return
excessive wait times and multiple customers assigned the same vehicle
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #99813” in the subject line. We are happy to help! Xavier
excessive wait times due to understaffing at the rental counter
Business reply on Google
Eddie, we are sorry to hear your experience with us has been less than positive. We understand the importance of getting on your way, and apologize for any inconvenience caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #99416 in the subject line. -Vee
Customer waited three hours for a reserved vehicle that was unavailable.
Business reply on Google
We are incredibly sorry for the exhausting experience you and your fiancé had to endure. We understand why you feel let down, and we want to clarify that overbooking is never our goal. It is a failure of our inventory management that we take very seriously. Please email us at [email protected] with case #97629 in the subject line so we can look into this. Be sure to include the Budget reservation confirmation/rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Rental vehicle had a mechanical failure causing a safety hazard.
Business reply on Google
Hello John! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 96695 on all correspondence. We are happy to help! ~Susan
Excessive wait times due to slow service at the rental counter.
Business reply on Google
Hello Mahmoud! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 92988 on all correspondence. We are happy to help! ~Susan
Excessive wait times, poor vehicle condition, and lack of rental documentation.
Business reply on Google
Tom, please let us look into this for you. We sincerely apologize for the experience you described. This is not up to par with our service standards. Please email us at [email protected] with case #69569 in the subject line. Be sure to include the reservation confirmation or rental agreement number, the name on the rental and your relationship to them (if different), and the email associated with the rental. Thank you. ~Rory
Excessive wait times due to understaffing and poor counter management.
Vehicle provided had known safety issues and maintenance requirements.