Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved vehicle unavailable and staff was rude over the phone
Rental location had no vehicles available despite a confirmed reservation.
Business reply on Google
Hello David! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 253876 on all correspondence. We are happy to help! ~Susan
confirmed rental reservations are not honored due to vehicle shortages
Business reply on Google
We apologize for the inconvenience. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #98352 in the subject line for further review. ~SD
confirmed rental unavailable despite visible inventory at the location
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #92713as well. Did you rent with another car company or from another location? Thanks Blake
Staff member refused to assist with reservation inquiry
Business reply on Google
Hello Laura! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #78347” in the subject line. We are happy to help!~RG
Vehicles have maintenance alerts and staff are rude and overcharge customers.
Unjustified cleaning fees charged after vehicle return
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #884654” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental truck broke down multiple times and customer service was unresponsive.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “SM #862089” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Location failed to provide a promised replacement vehicle.
Business reply on Google
Hi YNA Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #844000. ~SD
long wait times and unprofessional staff service
The customer was not refunded for a car that was unavailable.
Business reply on Google
Hello John! We apologize for any issues that you encountered with your recent reservation. Please email us at [email protected] with the details of your experience. Also, please include your reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM post # 779048 on all correspondence. We are happy to help! ~Susan
Reserved vehicle was unavailable and staff provided poor customer service.
Business reply on Google
Hello Josh! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 749591 on all correspondence. ~Susan
Staff refused to replace a vehicle with a damaged windshield
Business reply on Google
Hello I apologize that you are not happy with our agent not giving you a new vehicle. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#729158 as well. Thanks Blake
Vehicle heater malfunctioned and oil light illuminated during rental period.
Vehicle provided was dirty, damaged, and overdue for maintenance.
Inconsistent rental policies and unprofessional staff behavior at the counter.
Business refused to rent a vehicle to a non-Uber driver.
Business refused to provide a refund for unused rental days.
The company has failed to process a requested refund for one month.
prepaid vehicle unavailable and customer forced to resolve rental issue