Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to honor reservation and provided unprofessional service.
The employee was rude and unhelpful to the customer.
Business reply on Google
Hello Ria! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 35445 on all correspondence. We are happy to help! ~Susan
Difficult rental process and inconvenient location
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #12366” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Rude staff provided a filthy, unsafe vehicle and refused service.
Vehicle was dirty and customer was charged a rescheduling fee.
The customer experienced a two hour wait in line.
The rental car was dirty and had a check engine light.
customer charged excessive unexplained fees beyond the agreed rental rate
Rental denied due to credit card policy despite prepaid debit payment
The rental car was returned in an unsanitary condition.
Car rental cancelled after payment with delayed refund process
Reservation cancelled without notice after payment was processed
Unexpected extra day charges after after-hours vehicle dropoff
Location closed early and customer support failed to provide assistance
Customer denied rental after deposit and experienced delayed refund process.
The company overcharged the customer and refused to issue a refund.
The company charged an unfair fuel fee despite the tank being refilled.
Business reply on Google
We're so sorry to hear this, Tiffany. Please call us at 1.800.621.2844 to discuss your experience further so we can look into it for you.
Staff failed to honor a reservation and provided unhelpful service.
Business reply on Google
Hi Griff, please have your teacher contact our customer service team at [email protected] so we can assist. Thank you.
Unprofessional staff and poorly maintained vehicle provided at rental location.
Business reply on Google
Hi Vanessa, we are terribly sorry to hear this happened to you. Our customer service team can further review this experience for you. Please forward full details and your RA# to [email protected]