Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle was dirty, had mechanical issues, and unexpected billing charges occurred.
Company charged account prematurely and imposed unexpected credit check requirements.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #95351” in the subject line. We are happy to help! Xavier
Vehicle was not cleaned properly and staff provided poor service.
Customer was incorrectly charged a fuel fee despite returning full tank.
Customer charged for tolls despite using their own transponder
Business reply on Google
Hello Randy! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 74898 on all correspondence. We are happy to help! ~Susan
Staff member was rude, unprofessional, and refused to process the rental.
Staff member was disrespectful and refused to provide his name
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #65202” in the subject line. We are happy to help! Xavier
Staff member is rude and charges arbitrary fees.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #64479” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff member exhibited rude and disrespectful behavior toward customers.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #61264 as well. Thanks Blake
Staff refused to modify reservation details or accept alternative payment methods.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #59592 as well. Thanks Blake
Staff provided poor customer service regarding a rental refund request.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #58784” in the subject line. We are happy to help! Xavier
Counter staff was rude and yelled at customers during rental pickup.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #57237” in the subject line. We are happy to help! Xavier
Staff refused rental service without explanation and failed to cancel reservation.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #49258 as well. Thanks Blake
Rental agency failed to provide the reserved vehicle class.
customer was overcharged for unauthorized insurance and an unrequested car upgrade
Business reply on Google
Daniel, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation number, screenshot of your review, and the case #29911 in the subject line, and we'll be happy to look into this for you. -Vee
Staff member was rude and refused to modify the rental reservation.
Staff member at San Jose location was rude and unhelpful.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #26729” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff refused rental due to payment policy and alleged discriminatory treatment
Business reply on Google
Hello I am sorry that we did not rent to you. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#899508 as well. Thanks Blake
Reserved vehicle unavailable and prepaid amount not refunded
Business reply on Google
Robert We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #888343~Autumn~
Staff member provided poor service and refused to answer questions.
Business reply on Google
Hello Jose! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #884829” in the subject line. We are happy to help!~RG