Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unjustified damage and cleaning charges applied after vehicle return.
Business reply on Google
Hello Alana! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #267049” in the subject line. We are happy to help! ~RG
Unjustified cleaning fee charged for minor sand on floor mats
Business reply on Google
Hello Sam! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #254508” in the subject line. We are happy to help! ~RG
business failed to issue refund for unused rental items
Business reply on Google
Hi Abby. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So, the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #239530 in the subject line. -Will
Customer charged cleaning fee despite receiving a vehicle with roaches.
Customer charged excessive cleaning fee for sand six days after return
Business reply on Google
Hello Marina, we are sorry to hear about your unexpected charge. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #203959 in the subject line so we can track this. *Izzy
Excessive wait times and refusal to refund for unprovided rental service
Business reply on Google
We are incredibly sorry for the unacceptable wait times and the frustration this caused during your trip to Jacksonville. A three-hour wait is far beyond the standard we strive for, and hearing that you were charged for a rental you couldn't even collect is deeply concerning. Please email us at [email protected] with case #120021 in the subject line. Be sure to include the Budget reservation confirmation number, the name of the renter, and the email provided for this rental. ~Rory
Reserved vehicle was unavailable after a long wait.
Business reply on Google
Hello Jake! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #117181 in the subject line. ~RG
Vehicle downgrade, long wait times, and unsafe car seat installation.
Vehicle was dirty and customer was wrongly charged a cleaning fee.
Business reply on Google
Hello Michael! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 110184 on all correspondence. We are happy to help! ~Susan
The business failed to provide the reserved vehicle causing long wait times.
Unjustified cleaning fee charged after rental return
Excessive wait times and recurring unauthorized fuel and service charges.
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental and were overcharged as well. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#98850 to the email as well. Thanks Blake
Incorrect fuel charges and long wait times at rental counter.
unreliable vehicle availability and poor customer service at multiple locations
Business reply on Google
Hello Vedran! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #97279 in the subject line. ~RG
rental location had no vehicles available for confirmed reservation
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to attach your complaint to the email and mention case#95750 as well. Thanks Blake
Reserved vehicle unavailable and provided car had mechanical maintenance issues
Business reply on Google
We apologize for the condition of the vehicle provided and the wait time to cancel your reservation. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #93212 in the subject line for further review. ~SD
Company failed to provide reserved vehicle and charged unfair cleaning fees.
Business reply on Google
We are deeply sorry for this series of frustrations. Waiting five hours for a vehicle you prepaid for is completely unacceptable. This is not the experience we want for our customers. Please email us at [email protected] with case #91738 so we can review how your case has been handled and ensure proper reporting of the issues you encountered. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
excessive wait times for vehicle pickup due to operational inefficiencies
Unexpected extra charges and failure to provide a reserved vehicle.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #52960” in the subject line. We are happy to help! Xavier
disorganized rental process and long wait times for vehicles
Business reply on Google
Hello Darren! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #889755” in the subject line. We are happy to help!~RG