Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental location had no vehicles available and staff was unhelpful
Reserved vehicle was unavailable upon arrival at the rental desk
Business reply on Google
Hi Thomas Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #67495. ~SD
reservation unavailable due to lack of communication and inventory
Business reply on Google
Hi Teila, I’m sorry for the frustration and delay you experienced — especially when you had travel plans. That’s not the kind of start we want anyone to have. We’ve flagged this for review with the local team. If you’d like us to take a closer look, please email [email protected] with your reservation number and contact info. Be sure to include SM #58911 in the subject line. Thanks for bringing this to our attention. ◈Elizabeth | Social Media | Budget Rent A Car 🚙💼
unjustified damage charges applied two weeks after vehicle return
Customer charged a no-show fee despite being denied a rental.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #19250” in the subject line. We are happy to help! Xavier
Reserved vehicle was unavailable and staff provided no assistance
The rental location had no cars available despite confirming the reservation.
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#868093 as well. Did you rent with another car company or from another location? Thanks Blake
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hello Nick! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #865574” in the subject line. We are happy to help!~RG
Reserved vehicle was unavailable at the scheduled pick up time
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #853412” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental agency had no available vehicles and provided poor service.
Business reply on Google
Hi Mackenzie Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #845118. ~SD
Customer experienced discriminatory treatment and harassment by rental staff.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #786612” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental vehicle had faulty brakes and grinding rotors.
Three hour wait time to pick up a car rental reservation.
Customer was overcharged for a rental and denied a refund.
Customer service is rude and reservations are frequently unavailable.
Staff member refused service without processing customer information.
Staff refused to assist with vehicle recovery after a towing incident.
Rental agency refused debit card payment and denied vehicle pickup
Business reply on Google
We're sorry to see that you did not enjoy your experience renting with us, Jim Allen. Please call us at 1.800.621.2844 to discuss this further.
Staff member was rude and unprofessional during a hurricane evacuation.
Business reply on Google
We're very sorry to hear about this experience, Qadeer Ahmed. Please call us at 1.800.621.2844 so we can look into this further and provide you with assistance.
Business refused to honor confirmed reservation price at pickup
Business reply on Google
Hi Kristen, please send us your RA# at [email protected] so we can review.