Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient staffing at the rental kiosk.
Business reply on Google
Hello Woojin, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #285213 in the subject line so we can track this. *Izzy
Long wait times and failure to provide reserved vehicle type
Rental vehicles provided had a strong odor of marijuana.
Business reply on Google
Hi Hernan, Thank you for reaching out, and please accept our sincere apologies for the disappointment and frustration this experience caused. We understand how concerning it is to receive a vehicle with a strong marijuana odor, especially when traveling with your family and young children. We'd like the opportunity to review your request thoroughly. Please email us at [email protected] with your rental or reservation details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, and your relationship to the renter (if applicable), and include case #272808 in the subject line. – Dee
Staff member was dismissive and refused to answer customer questions.
Business reply on Google
Hi Ginusha, we apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #268460 in the subject line for further review. ~SD
Staff provided poor service and failed to provide rental contract documentation.
Reservation denied due to disputed international driving license requirements.
Business reply on Google
Hello David! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 254664 on all correspondence. We are happy to help! ~Susan
Agent added unauthorized insurance charges to the rental agreement
Business reply on Google
Thank you for taking the time to share your detailed feedback. We're pleased to hear that Christian provided you with a positive shuttle experience, but we're very sorry to learn that the rest of your rental did not meet your expectations. We definitely need to officially report all of the unnecessary issues you experienced with our counter agent. Please email us at [email protected] with case #250471 in the subject line. Be sure to include the rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Rental car license plate did not match the rental agreement
Business reply on Google
Hello. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #247039 in the subject line. -S.R.
Customer charged for fuel despite providing proof of refueling.
Rental company provided downgraded vehicle and displayed unprofessional staff behavior.
Company refused to reimburse customer for authorized vehicle maintenance costs.
Long wait times and incorrect charges for fuel and optional insurance.
Business reply on Google
Hi Henry. We're truly sorry your experience with us was disappointing. We want to understand what happened to make it right. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #184353 in the subject line. -S.R.
Long wait times and aggressive upselling by rude rental staff
Business reply on Google
Hi Katerina. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #168408 in the subject line. -Bridget
unauthorized insurance charges and failure to return security deposit
Business reply on Google
Hi Said, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. Being charged for insurance you declined, not receiving your deposit back after three weeks, and feeling rushed through the process is absolutely not the experience we aim to provide. We understand how upsetting and costly this has been, and we appreciate you bringing it to our attention. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #153192 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
unexpected additional hold placed on customer account at pickup
Business reply on Google
We are truly sorry to hear about the stress your travel delays caused and the added frustration regarding the authorization hold. I completely understand how seeing a larger-than-expected amount held on your account can feel incredibly disruptive. Regarding the hold on your account, I want to clarify how our system handles these transactions. Our central customer service team does not have the technical ability to manually adjust or lower an authorization hold once it has been processed by a rental location. To change the amount of the hold, the current transaction must be modified at the source. The rental location would need to close the current rental agreement transaction. Reopen a new rental agreement with the corrected or updated hold amount. ~Rory
Customer falsely accused of damaging a pre-wrecked rental vehicle.
Long wait times and repeated vehicle assignment errors at rental counter
insufficient vehicle inventory causing long wait times for customers
Business reply on Google
Hi Wanderer, we’re sorry to hear about your experience and apologize for the confusion and frustration you encountered regarding vehicle availability at pickup. We understand how disappointing it is to face additional wait times after receiving a parking assignment, and we appreciate you bringing this to our attention. To further look into this, please email us at [email protected] with your reservation or rental agreement number, name of renter, details of your review, and include Case #128392 in the subject line so we can review this with the appropriate team. Thank you for sharing your feedback. – Dee
Long wait times and poor vehicle condition upon rental pickup.
Staff coerced customer into unnecessary insurance and provided damaged vehicle
Business reply on Google
Hello Jonathan! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #92708 in the subject line. ~RG