Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and poor vehicle condition at rental location
Business reply on Google
Hi TONKA. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #279946 in the subject line. -S.R.
Customer received smaller vehicle than reserved and experienced poor phone support.
Business reply on Google
Hello Rex! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #264592” in the subject line. We are happy to help! ~RG
Final rental charges exceeded the initial quoted price
Business reply on Google
Hello Kyle, we are sorry to hear about your less than positive experience and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #256463 in the subject line so we can track this. *Izzy
Promised rental discounts and refueling waivers were not honored by staff.
Vehicle provided was damaged with disabled safety features
Business reply on Google
Hi Paul, we are sorry to hear your experience with us has been less than positive. If we can further assist you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #246300 in the subject line. -S.R.
Rental company provided unsafe vehicle and made unauthorized charges to account.
incorrect fuel charges applied despite returning vehicle with full tank
Business reply on Google
We apologize for the inconvenience you encountered during both the pickup and return of your rental. We're sorry for the delays caused by the computer issues and vehicle availability, though we're glad the team was able to provide you with an upgraded vehicle. We also understand your frustration regarding the prepaid fuel charge, particularly after you declined the option and returned the vehicle with a full tank. If the fuel charge has not yet been resolved, please email us at [email protected] with case #230202 in the subject line. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Vehicle was unsafe and unauthorized insurance charges were not refunded.
Business reply on Google
Hello Brandon, we sincerely apologize for the condition of the vehicle received and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #197119 in the subject line so we can track this. *Izzy
unauthorized charges and poor vehicle condition after reservation issues
Business reply on Google
Hi Kevin. We are deeply sorry to hear about your recent experience with us. Reading your review, it is completely understandable why you are frustrated. Waiting for hours, receiving a dirty vehicle that was not what you reserved, and dealing with mechanical warnings is absolutely unacceptable. Furthermore, we completely missed the mark regarding your billing. We apologize that you were billed for the fuel and also the insurance coverage. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #196895 in the subject line. -Bridget
Inaccurate information regarding EV charging and vehicle exchange availability.
Business reply on Google
Rajat, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #184463 in the subject line. -Vee
Customer waited two hours for a vehicle due to inventory shortages
Business reply on Google
Hi Bonnie. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. We are sorry to hear you had to book a hotel because of the long wait time. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #168406 in the subject line. -Bridget
Vehicle breakdown and unfair billing practices for a damaged rental car
Business reply on Google
Hello Christopher! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #153912” in the subject line. We are happy to help!~RG
Staff provided incorrect information regarding EV return charge requirements
Business reply on Google
Hello Jiarui, we are sorry to hear about your less than positive experience. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #152432 in the subject line so we can track this. *Izzy
Long wait times and failure to provide reserved vehicle type
Business reply on Google
Matt, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #138958 in the subject line. -Vee
excessive wait times, rude staff, and unauthorized additional billing charges
Business reply on Google
Dawn, we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #116243 in the subject line. -Will
The rental vehicle was in poor condition with degraded battery performance.
hidden fees and unauthorized charges added to rental bill
Business reply on Google
Hi F M. I'm sorry to hear about the unexpected charges. We'd be happy to address your concerns with you directly. To help us investigate this for you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #101906 in the subject line. -S.R.
Multiple rentals provided with mechanical defects and poor vehicle cleanliness.
Excessive wait time and failure to provide reserved vehicle type
Business reply on Google
We are incredibly sorry for the grueling experience you and your family endured. It is completely unacceptable that you were offered a 12-passenger van instead of the SUV you reserved, and it's even more distressing to hear that our team didn't show concern. Please email us at [email protected] with case #94481 in the subject line so we can get this reported. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Excessive four hour wait time at the rental counter
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #89193” in the subject line. We are happy to help! Xavier