Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff and lack of available rental car inventory.
Business reply on Google
Hi Vrusha, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #178359 in the subject line so we can assist you directly. – Dee
Rental truck reservation was cancelled without sufficient notice
customer service and claims department are difficult to contact
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #79810 as well. Thanks Blake
The rental company failed to provide the reserved vehicle due to overbooking.
Business reply on Google
Hello I am sorry that we did not have a truck for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Did you rent with another company or from another location? Thanks Blake
Long wait times, dirty vehicle, and unresolved billing discount issues.
misleading pricing and vehicle provided in unclean condition
The rental vehicles are in poor condition despite high prices.
disputed mileage charges and limited operating hours
Limited operating hours and excessive fuel surcharges caused rental loss.
customer was incorrectly charged for glass damage after returning the vehicle
Staff was rude and failed to provide the reserved vehicle type.
Customer experienced long wait times and rude staff interaction.
Employee provided no assistance to the customer
Reserved vehicle unavailable, dirty condition, broken air conditioning, and poor…
Incorrect billing and lack of secure after-hours vehicle return options.
Unprofessional staff, system outages, and significant delays at rental location.
Staff failed to inform customer of payment policy and provided poor service.
The business is accused of wrongfully overcharging customers.
Unsafe vehicle conditions and unannounced business closure during holiday reservation.