Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental vehicle provided with a faulty, leaking tire.
Business reply on Google
Hello Angela, we are sorry to hear about your less than positive experience and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #281044 in the subject line so we can track this. *Izzy
long wait time due to lack of available reserved vehicles
The rental company gave away the reserved vehicle without adequate replacement.
Business reply on Google
Hi John, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding your reservation not being honored and the vehicle not being available as expected for your family trip. We’d like the opportunity to review your request thoroughly. For assistance, please email us at [email protected] with your reservation or rental agreement details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, your relationship to the renter (if applicable), and include case #256275 in the subject line. – Dee
Rental location closed despite prior flight information provided
Business reply on Google
Hi Robert Wassom, we apologize that no one was at the counter when your flight was delayed. We'd like to learn more. Please send us a private message with all of the details. They could also call our phone team at 1-855-352-7900 or email us at [email protected] if that would be more convenient. Thank you for bringing this to our attention. Reference case #249798 in the subject line for further review. ~SD
Rental location closed without notifying the customer of the change
Excessive wait times and repeated issues with vehicle availability.
Business reply on Google
Hello Brian, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #225405 in the subject line so we can track this. *Izzy
Long wait times and vehicle maintenance issues at rental location.
Business reply on Google
Hi Tim. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. We apologize that the Fob battery was having issues and the windshield fluid was low. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #223618 in the subject line. -Bridget
delayed return processing and unhelpful customer service communication
Company failed to return a two hundred dollar security deposit
Long wait times due to insufficient staffing at the rental desk.
Business reply on Google
Hello Jennifer. We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #188876 in the subject line. -Will
Customer service representatives failed to answer questions regarding early car return.
Excessive wait times at the rental desk despite having a reservation.
Business reply on Google
Hi Everett. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #155210 in the subject line. -Will
Incorrect rental car records led to an unauthorized large additional charge.
Business reply on Google
Hello Janice! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #123744 in the subject line. ~RG
Long wait times and failure to provide the reserved vehicle model.
Business reply on Google
We are sorry for the experience you had at our Salt Lake City location. It is not our intent rely on a captive consumer base. Please email us at [email protected] with case #101006 in the subject line so we can look into the handling of your transaction. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Reserved vehicle was unavailable at pickup despite advance payment
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to attach your complaint to the email and mention case#100580 as well . Did you rent with another car company or from another location? Thanks Blake
Incorrect fuel charges, vehicle unavailability, and long wait times.
Business reply on Google
Hello ER! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #100529 in the subject line. ~RG
excessive wait time at the rental desk due to understaffing
Long wait times due to understaffing and slow payment systems.
Business reply on Google
Hello Henry. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #87515 in the subject line. -S.R.
Reserved vehicle was unavailable despite prior confirmation and long wait times.
Reservation cancelled and staff refused to provide a vehicle