Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unhelpful desk staff and inability to reach a human representative
Business reply on Google
We're sorry to hear that your experience did not meet your expectations. We strive to provide helpful, professional service, and we'd like to better understand what happened with your reservation. If you're willing, please share more details about the assistance you were seeking by emailing us at [email protected] with case #259788 in the subject line. Be sure to include the Budget reservation confirmation/rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Company is charging customer for damage caused by a tow truck.
Business reply on Google
Hello Frances! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 245638 on all correspondence. We are happy to help! ~Susan
Customer experienced a ninety minute wait due to understaffing at counter.
Business reply on Google
Ed, we are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #209181 in the subject line. -Vee
Poor customer service, long wait times, and substandard vehicle condition.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #197598” in the subject line. We are happy to help! Xavier
Reserved vehicle was unavailable after a long wait in line.
Business reply on Google
Hi Juan, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Jose location. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #181860 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Long wait times due to understaffing at the rental counter
Business reply on Google
Hi Arun, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Jose location. We understand how frustrating it must have been to wait such a long time, especially with a Budget Preferred reservation during a busy weekend. This is not the level of service we aim to provide. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #180082 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Inflexible payment methods caused additional travel and inconvenience for the customer.
Business reply on Google
Hi John. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #167040 in the subject line. -S.R.
Final rental cost was significantly higher than the reservation price.
Business reply on Google
Hi Eric. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #114415 in the subject line. -Will
reservation honored but no vehicle available upon arrival
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to attach your complaint to the email and mention case#113244 as well . Did you rent with another car company or from another location? Thanks Blake
Unjustified cleaning fee charged for a vehicle received in poor condition.
Business reply on Google
Hi Kasia. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #108241 in the subject line. -S.R.
The company provides poor customer service and lacks attention to detail.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#97673 to the email as well. Thanks Blake
Excessive wait times for vehicle availability despite priority membership status.
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#95990 to the email as well. Thanks Blake
Reservation vehicle was changed and customer service is inaccessible
Business reply on Google
Hello Erick! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #95435 in the subject line. ~RG
Rental vehicles provided were dirty and required customer cleaning.
Confirmed reservation was not honored due to lack of vehicle availability.
Incorrect fuel surcharge applied to electric vehicle rental
Business reply on Google
Oliver, we are sorry to hear your experience with us has been less than positive. We will immediately forward the details of your review to the appropriate team for thorough review. If we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and case #55470 in the subject line. -Roman
Company falsely accused customer of causing pre-existing vehicle damage.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #15439” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Vehicle breakdown with infant and failure to process refund
Vehicle was in valet mode and contained trash from previous renter.
Business reply on Google
Hi Miss Japan Please send your reservation, rental agreement number, and the name on the rental to [email protected]. In the subject line reference social media case #728024. ~SD
Rented vehicle with known tire issue and staff mocked safety concerns.