Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable upon arrival
Business reply on Google
We're very sorry to hear that a vehicle was not available when you arrived for your reservation, especially after you spent money on a taxi to reach the location. Please email us at [email protected] with case #250959 in the subject line so we can officially document your experience. Be sure to include the Budget reservation confirmation/rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
The rental office opened twenty minutes late causing customer delays.
Business reply on Google
Hello Lisa! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 85111 on all correspondence. We are happy to help! ~Susan
Unauthorized charges and potential phishing scam involving reservation information
Business reply on Google
Delphinia, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and Case #81061 in the subject line. -◈Roman|ABG Social Media Representative|🚗 🌅
The business refused to provide a refund for an early return.
Business reply on Google
Hi Martin, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #860617" in the subject line. Our team is more than happy to help! -Aisha
Company charged a no-show fee despite a prior online cancellation.
Reserved vehicle was unavailable and exchange instructions were incorrect
Vehicle was filthy and customer was unfairly charged a cleaning fee.
Business reply on Google
Hi, Charles . We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM ##796595” in the subject line. We are happy to help! ~HP
Staff charged an additional driver fee despite a prior agreement.
The rental company charged unauthorized fees after the vehicle was returned.