Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor signage and lack of communication regarding rental car return location.
Company wrongfully withheld deposit despite customer following return instructions.
Business reply on Google
Hi Jose, Thank you for reaching out, and please accept our sincere apologies for the frustration this situation has caused. We understand how concerning it is to receive different fuel instructions and then feel that you were charged incorrectly. We'd like the opportunity to review your concerns further. Please email us at [email protected] with your reservation or rental agreement number, the renter's full name, your relationship to the renter (if applicable), a phone number where you can be reached, and a detailed description of what occurred, and include "SM #280612" in the subject line. Thank you for providing these details. We appreciate the opportunity to look into your concerns and assist you further. We look forward to hearing from you. – Dee
Excessive wait time due to poor organization and staffing
The company adds excessive and unexpected charges to the rental bill.
Business reply on Google
Bridney, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #95070 in the subject line. -Vee
Prepaid rental price was increased upon arrival at the counter.
Business reply on Google
Hi Kaitlyn Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #69128. ~SD
customer unable to exchange vehicle due to lack of clean options
Business reply on Google
Shawn, we are sorry to hear your experience with us has been less than positive. We will immediately forward the details of your review to the appropriate team for thorough review. If we can further assist you, please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #68127 in the subject line. -Vee
Rental rate increased after rescheduling pickup time
Company policies are perceived as overly strict and unreasonable.
excessive wait time at the rental counter
The business added unauthorized mandatory surcharges to a prepaid reservation.
Long wait times, dirty vehicle, and false promises regarding handicap services.
Vehicle was not clean and after-hours drop-off was unavailable.
The counter staff member was rude and impatient.
Customer charged full day rate for forty minute late return
Incorrect fuel charges and poor vehicle cleanliness upon rental return.
Incorrect charges and poor vehicle condition and customer service
The rental office was unattended for over thirty minutes.
The business failed to provide reserved vehicles at the scheduled time.
staff failed to resolve a booking error and redirected the customer