Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle lacked requested features and staff provided inadequate assistance.
Business reply on Google
Shawn, we sincerely apologize for the frustrating and unacceptable experience you encountered. Your detailed feedback on the poor service and staff knowledge has been sent directly to the management team for immediate review and action. -Vee
Company failed to issue promised refund for excess fuel returned.
Prepaid car unavailable, misleading reimbursement promises, and vehicle mechanical…
Staff lacked knowledge and charged for an incorrectly billed extra driver.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #16906” in the subject line. We are happy to help! Xavier
customer charged for gas despite returning vehicle with full tank
Business reply on Google
Hello SR! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #886614” in the subject line. We are happy to help!~RG
Car rental unavailable despite reservation and poor staff assistance
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email and list “SM #884285” in the subject line. We are happy to help! Xavier
Inconsistent branch policies and refusal to honor reservation without passport
Business reply on Google
Saher We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #874004 ~Autumn~
Long wait times due to insufficient staffing at the rental location.
Excessive wait time due to understaffing at the rental desk.
Staff provided incorrect vehicle and contract causing significant wait times.
Long wait times, incorrect vehicle provided, and dirty interior.
Staff member refused to show alternative vehicles and acted rudely.
Car rental unavailable and downgraded without a refund
Excessive wait times and unavailability of reserved vehicle type
The rental car had defective windshield wipers causing dangerous visibility issues.
Long wait times and unhelpful staff service at rental counter.
Unfriendly staff provided poor service and attempted to upsell insurance.
Incorrect billing charges and refusal to honor agreed rental return time.
unhelpful and rude staff refused to provide reserved rental vehicles
customer charged a reservation fee despite failed payment processing