Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental agency increased the price upon arrival and staff were disrespectful.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #70517 as well. Thanks Blake
Customer unfairly charged for cleaning fees after returning rental car
Incorrect vehicle provided and unprofessional staff behavior.
Business reply on Google
Hello! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #52311” in the subject line. We are happy to help!~RG
Unauthorized extra charges added to rental bill after vehicle return.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #50617” in the subject line. We are happy to help! Xavier
customer charged unauthorized fees exceeding the original rental quote
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 837301. We look forward to resolving your issue. Carter
Customer charged an unjustified cleaning fee after vehicle inspection.
Unfair cleaning fee charged after vehicle return inspection.
Staff altered reservation terms without customer consent or notification.
Business reply on Google
Hello Yaier! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM post # 800501 on all correspondence. We are happy to help! ~Susan
Price discrepancy, understaffing, and poor vehicle condition at rental location.
Business reply on Google
Hi, Carly. We apologize for any issues that you encountered. Please have the renter email us the rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #796857” in the subject line. We are happy to help! ~HP
Reserved vehicle was unavailable upon arrival
Business reply on Google
Hello I am sorry that you had a long wait to pick up your vehicle in Seattle and that our agents were not helpful. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#758762 as well. Thanks Blake
Inaccessible office and arbitrary denial of service despite meeting requirements.
Business failed to return security deposit after rental period
Unfriendly staff member provided poor customer service during the rental process.
Rented a broken truck that overheated and caused significant travel delays.
Rental price was doubled upon arrival due to a late check-in.
Company failed to disclose credit card requirement before customer arrival
The business operating hours listed online are incorrect.
Long wait time and lack of available reserved vehicle
Business reply on Google
We're very sorry for the inconvenience, Tony. Please send us your location and further details via [email protected] so we can review. Thank you.